Claims Handler (no experience needed)

Do you fancy an exciting career in or ever-growing Claims department?

In Admiral Claims no two claims will be the same. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

To thrive within our Claims department, you need to have a specific skillset that is perhaps a little different to other Call Centre Roles. Sometimes, our customers ring up having experienced traumatic or devasting events, so we need you to be intuitive, able to read the customer's needs and know whether to proceed with the call at that time, or to call back later. You need to have emotional intelligence, able to understand when to build a rapport, when to empathise, and when to gently get the information needed in a way that doesn’t upset the customer further, building the right synergy on every call.

Claims is unique in terms of our Call Centres, as you will be dealing with ongoing claims and managing your own caseload. This is why it’s important that you genuinely care about the customers you are working for, as this is very much a service-based role whereby you will be required to support the customer throughout the entire process of their claim.  Time management is crucial, so we need motivated self-starters with the desire to help others.

Working in Claims can be difficult at times, as the calls come thick and fast, but we do everything we can to support you and keep the atmosphere fun and light-hearted, as is fitting with Admiral’s core values. There are incentives, competitions, and events to keep you motivated and engaged, as well as boosting moral – we say it a lot at Admiral, but we really believe that people who like what they do, do it better, so we try to ease the pressure on you by making it fun to come into work every day. This is a frontline role, and so it is hugely important to us that we support you to stay engaged and motivated, because you are vital to Admiral’s success.

You should be expected to:

• Provide a first-class service, showing empathy, understanding and compassion when our customers need us most.
• Ensuring the customer is put back in the same position they were prior to the incident.
• Make a difference, whether this is when speaking to customers or making the workplace an even better place to be.
• Communicate with customers via telephone, writing, digital platforms.
• Work with colleagues, departments, suppliers and third parties to complete full investigations.

We believe that ‘People who like what they do, do it better’; therefore, culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

As part of the Claims Department, you’ll immediately have access to a vast range of support and opportunities. It’s crucial that you can demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment – if this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career.

The safety of our staff is of the upmost importance and therefore training may be done remotely, from your home, via video until it is safe to return to our offices. We will provide all the equipment, you just need to have an area at home suitable to work from and a strong internet connection, along with a comfortable, private working station.

Our department opening hours are between 8am-6pm and your hours will be on a rotating shift pattern between these times and advised well in advance.

About Admiral

We are one of the largest car insurance providers in the UK and named one of ‘The Sunday Times Best Big Companies to Work For’ voted for by our staff.

At Admiral, we really believe that people who like what they do, do it better and happy staff make happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. The customer will always be at the heart of every decision we make as our customers in Van will often rely on their vehicle for income. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience. Working with us will give you the opportunity to assist those in need in difficult times, by reassuring and supporting them throughout the claim process. While doing this, Admiral Claims can offer you a wide range of opportunities as not only a job but a career.

We want to hear from people who believe in an honest, open working culture, who are willing to learn and work hard and are committed to providing excellent service in an environment who believe in equality, reward, and fun. The role of a Van Claims handler is exciting, challenging and highly rewarding. This is your opportunity to join an innovative, fast-paced, evolving company that will empower you to take care of our customers in their time of need.

If you feel you meet the requirements of this position, and are interested in joining our team, please complete an application form by clicking "Apply now".