Household Insurance Jobs

Our Service team is made up of several specialised groups working together to make sure our claims process is smooth, efficient and supportive from the very first step.

You could be speaking to a customer when they first report a claim, guiding them through an online journey, or handling building and contents claims.

Each team plays a key role in delivering fair and timely outcomes. We also have dedicated teams reviewing claims for potential fraud, helping protect customers while keeping everything moving quickly and clearly.

With care, attention to detail and a strong focus on the customer, the Service team helps make those challenging moments a little easier.

Our Complex Claims team supports customers through some of the most high-value and technically detailed claims we handle.

With expertise across everything from large-scale property damage to subsidence, fraud investigation and escape of water cases, these teams manage claims with great care and attention. The Complex Clams team is here to set up new claims, assess damage and work with external experts to get the right result, no matter how complex the situation.

What unites this diverse group is their ability to stay calm under pressure, manage large projects and guide customers with confidence and empathy. Their work helps protect our customers and uphold the high standards Admiral is known for.

Our Customer & Continuous Improvement team focuses on making things better for both our customers and our colleagues. They lead a range of projects from rolling out new processes and managing change to analysing feedback and turning insights into action.

They also support our teams with the tools and governance needed to deliver consistently great service. From compliance and complaints to process audits and business readiness, their work touches every part of the department making sure we’re always improving together and putting people at the centre of everything we do.

This team works to deliver great outcomes for customers while keeping the claims journey efficient and fair.

From managing supplier relationships and evaluating performance, to handling liability cases and recovering costs when third parties are at fault, they play a key role in balancing customer support with business responsibility.

Some days they’ll be responding quickly during a surge, others they’re reviewing the details of a fire or flood claim, or refining how we work with suppliers. Each team member brings a practical, solutions-focused mindset.

Our Support Functions are the strategic heartbeat of Household Insurance, providing insight, oversight and direction to help everything run smoothly.

These teams analyse data, help shape our long-term strategy and make sure our products meet customer needs - with each team bringing specialist knowledge that guides better decisions and helps deliver the right outcomes.

Our support functions are focused on building a stable, responsive foundation that keeps Admiral moving forward with purpose and clarity.