Supplier Relationship Executive

The Supplier Relationships Manager plays a critical role in maintaining and enhancing the company's partnerships with its suppliers within our Claims department. This position requires strong negotiation skills, strategic thinking, and the ability to foster long-term, mutually beneficial relationships. The successful candidate will ensure that the supply chain operates efficiently and effectively, aligning with the company's goals and objectives, brining commercials advantage to Admiral Group. This role will interact with senior internal and external stakeholders and is an excellent opportunity to foster relationships and build well rounded business and insurance skills.

Main Responsibilities

• Oversee the performance of contracted suppliers in the claims supply chain
• Serve as a subject matter expert for the relevant supply chain, ensuring continuous service for Admiral customers
• Produce supporting documentation to maintain a clear audit trail on Atamis (contract management system)
• Ensure oversight of the supply chain, consistently achieving Service Level Agreements (SLAs), delivering good customer outcomes, and providing value for money
• Conduct supplier management activities in accordance with the EUI outsourcing and procurement framework
• Identify innovative solutions and services for stakeholders
• Negotiate and renegotiate commercial terms with suppliers
• Draft contractual documentation with legal support, ensuring all suppliers are under contract and contractual risks are mitigated
• Act as an SME during market tests, including but not limited to RFI/RFP/RFX, benchmarking, and fee optimisation tasks as appropriate
• Develop a go-forward plan to identify and target opportunities to reduce cost and/or improve service delivery
• Mitigate supplier risks and protect the business from exposure to risk
• Establish effective first line of defence controls across the entire claims supply chain, including developing supplier scorecards for key suppliers
• Manage escalated complaints with supplier partners and recommend changes or improvements through conflict resolution handling
• Document business cases/rationales for selecting new or continuing existing supply chain partners via the Contract Approval Process
• Collaborate closely with Claims Audit and Supplier Risk to ensure remedial/mitigating recommendations are actioned promptly
• Work collaboratively with Claims Heads Of to manage supplier performance and maximise competitive advantage
• Comply with the Group Procurement, Outsourcing, Conflicts of Interest, and Corporate Gifts and Hospitality policies at all times
• Travel to meet with suppliers will occasionally be required. Flexibility regarding this is essential and travel expenses will be covered.

Skills Required

• A degree and/or professional qualification is desirable but not essential
• Strong written and verbal communication skills
• Commercially astute and confident with numbers
• Analytically minded with a drive for continuous improvement
• Demonstrates an innovative approach and ability to develop long-term strategic and operational plans
• Experience in project management or similar roles
• Ability to interact with and present to Senior/Executive level regularly
• Ability to work to tight deadlines and prioritise workload effectively
• Good understanding of claims product knowledge with an aptitude to learn quickly

Why join us?

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

Join our team as a Supplier Relationships Manager and contribute to the success of our supply chain operations. Your expertise will help us build lasting partnerships and drive our business forward.