Network Manager

An exciting opportunity has arisen to join our Damage Supplier Services department in a newly formed role as the Network Operations Manager on a permanent basis. This is a senior role with full accountability for a large motor repair network including responsibility for excellent cost and customer delivery, strategic capacity planning, and ensuring we have a future-proof network capable of repairing evolving vehicle technology.

The successful candidate will have an overall responsibility for developing and implementing our continued network strategy as well as managing cost, customer, and capacity performance across our approved repair network. This role is predominantly remote, but with expectations around visits to repairers and occasionally visiting the office.

Responsibilities

• Responsibility for the management of a high performing motor repair network delivering excellent customer experience and market leading cost control.
• Developing and implementing our repair strategy to ensure we have a future proof network and enabling a digital customer journey.
• Build strong working relationships with the senior members of our AR network and across the industry.
• Create a data driven culture using robust operational MI to drive performance and highlight issues.
• Effectively manage capacity across the network including proactively planning for seasonal variations and continued growth of the Admiral book
• Develop and implement key performance indicators to ensure contract adherence and performance targets are met.
• Identify and drive best practice across our network.
• Build strong relationships with the wider claims area to ensure we deliver the best customer journey.
• Proactively identify, manage, and mitigate risks to the business.
• Leading a high performing and engaged team ensuring that the culture within the department reflects the four pillars of “Communication, Equality, Reward and Recognition and Fun.

Required Skills

• Excellent relationship and stakeholder management skills
• Highly numerate and data driven with a strong commercial acumen.
• Experienced people leader
• Excellent negotiation and influencing skills.
• Strong written and verbal communication skills – including report writing.
• Excellent problem-solving ability
• Commercial supply chain or motor repair industry background desirable but not essential

Additional Information

• We will review your CV within 5 working days of application and get back to you
• We will give you everything you need to work comfortably from home

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.