Claims Surveyor

To be responsible for the financial, technical and contractual control of complex domestic property claims through a combination of:

• Surveying residential property damage, determining the cause of damage and preparing an accurate schedule of work
• Reviewing and approving repair schedules and scopes of work produced by members of our supply chain

Your focus will be on ensuring that we deliver great customer outcomes whilst simultaneously ensuring claims costs are properly managed.

You will manage a wide range of building repair projects within the claims portfolio, liaising closely with, customers, colleagues and our supply chain. This will require time spent on site as well as within our office environment and visiting members of our supply chain.

Actively engage in the process of driving continuous improvement in our claims handling through:

• Analysis of supplier performance on a claim by claim and wider audit basis
• Providing technical assistance on complaint cases
• Reviewing both open and closed cases to identify areas of leakage and contribute to root cause analysis
• Providing coaching and development opportunities for other members of the department. 

Providing technical advice to members of the claims department to aid in their handling of domestic property damage claims

Ensure you maintain up to date knowledge and awareness of technical and commercial trends and issues, playing an active role in product & process improvement

Skills & Experience

• Ability to manage your own workload on a day-to-day basis
• Professional QS/Building Surveying qualification or equivalent preferred
• MCIOB, IOSH or NEBOSH qualified would be desirable or similar is desirable
• Chartered status and a current member of a professional body i.e.CIOB or RICS is desirable
• BDMA Ins Tech or equivalent desired
• Health and Safety – ROSPA or equivalent
• Experience of contract negotiations and working with a schedule of rates
• Commercial awareness
• Flexibility to travel as and when is required
• Knowledge of current application of building regulations and planning controls within domestic residential property
• Experience of working within the insurance repair market