Claims Handler

Do you want to work for a multi-award winning business, where we put your career and development first? 

The Opportunity 

We are thrilled to present an exciting opportunity for you to become part of our dynamic and industry-leading Motor Claims department. The role of a Claims Handler is both diverse and fulfilling, with the added excitement that no two calls are ever the same. As a Claims Handler, you will oversee your own caseload and make a meaningful difference from the very beginning. You will serve as a point of contact for our customers following an incident, assisting and supporting them with their claim.

The role doesn’t stop there; part of your responsibilities will also include investigating and building a claims case and engaging in negotiations with solicitors and other third parties to secure the best outcomes for our customers. 

No claims experience? No problem! We are committed to investing in our employees, which is why we offer a comprehensive training program led by our experienced training team. From your very first day, you will receive the necessary training and support to prepare you for assisting our customers. We will guide you at every stage of your journey and throughout your career. 

If you're seeking a workplace where you can truly be yourself, Admiral is perfect for you! While the job can be demanding, we prioritise supporting one another, whether you're in the office or working remotely. 

About the Motor Claims Department 

Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Motor Claims Department is the largest in the company, with other 2,000 dedicated Claims Handlers committed to providing outstanding customer service. Every claim is different, and our dedicated teams are always on hand to help customers through every step of the claims process. 

As a member of our Claims team, you can expect to: 

• Communicate with customers via telephone, email or webchat.
• Manage an allocation of claims, involving elements of customers, third parties and suppliers.
• Provide a first-class service, displaying compassion and empathy when our customers need us most. 
• Make a difference, whether this is through speaking to customers or making the workplace an even better place to be. 

Why Admiral? 

Admiral has an honest, open culture that’s focused on four key areas: Communication, Equality, Reward and Fun. We believe that ‘People who like what they do, do it better’; You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here. 

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office. Although this is a hybrid working role, for the first 3 months, you would be expected to work in the office most days, if not all, for training and support purposes. 

 What to expect next? 

We follow a quick and easy three-stage application process. After you submit your application, a member of the team will review it. If your application is successful, you will be asked to participate in a short telephone interview. Succeed here, and the third and final stage involves attending a meet and greet in our office. These interviews will be held on the X. During this session, you will learn more about our company culture first hand, gain a better understanding of what the role of a Claims Handler entails and finish the session with a final face-to-face interview.