Admiral’s contact centre is home to some of the brightest minds in the industry. The ideal place to Grow & Progress, it’s an environment where long-term career paths are launched. A contact centre role at Admiral allows you to develop skills and gain experience alongside a supportive team.
Whether you’re starting out as an agent or got your sights set on a contact centre team leader job, Admiral is a workplace Where You Can. Many of our team members have climbed the ladder, fuelled by the training and development opportunities we provide.
Looking to carve out a rewarding career in our contact centre? Here’s a look at why this hub is the perfect place to develop both personally and professionally.
Why choose a career in Admiral’s contact centre?
Admiral’s contact centre is full of innovation and collaboration. If you’re looking for a contact centre job that offers real career potential, this is the perfect place for you. The way we invest in our people and help them to Grow & Progress is what makes it a special place to work.
Here’s what you can expect when working in our contact centre.
- Supportive team culture - When working at Admiral, you’ll be surrounded by team members who genuinely care about your success.
- Employer for life - There’s real opportunities to build a career for the entirety of your working life at Admiral. From agent to team leader, you’ll be supported to help climb each rung of the ladder.
- Training and development - From structured learning opportunities and elearning to education support, we’ll give you all the tools you need to develop the skills to excel.
- Empowered to Be You - We celebrate our differences in the Admiral contact centre. You’ll work with a diverse and inclusive team from different backgrounds, all coming together to achieve great things.
Progressing from agent to team leader
At Admiral, we’re proud to be an employer for life. You can build a truly rewarding and long-lasting career here thanks to our clear paths for progression. Faye’s career story is an inspiring example of what can be achieved.
Faye joined Admiral straight from school at 17 years of age. Her career started as an agent, selling car insurance over the phone. After knuckling down, becoming an expert, and standing out in her role, she became Senior Executive. 11 years since starting, she is now working as Team Leader in our contact centre.
If you want to follow in Faye’s footsteps, here’s what you need to know.
The role of a contact centre agent
Starting as a contact centre agent is the first step in this Admiral journey. In this role, you’re the first point of contact for customers, offering support, problem-solving, and guidance. We provide all the training that’s needed to thrive in this role, but these skills are key to success:
- Communication
- Strategic thought
- Quick thinking
- Resilience
- Collaboration
- Confidence
These skills lay the foundation for career growth. Armed with these and the experience gained through working as an agent, the transition to a leadership role is a natural next step
How to become a contact centre team leader
At Admiral, we provide pathways to a career where you can Make a Difference. Ambitious agents looking to take on more responsibilities have plenty of opportunities to move up, and all the training needed to do so. Becoming a contact centre team leader allows you to support agents and drive performance.
Responsibilities of a team leader include:
- Mentoring and guiding team members to help them be their best
- Managing team performance and ensuring service levels are met
- Supporting agents in handling complex customer queries
- Creating a team culture that embodies our Be You value
How Admiral supports contact centre workers
Choosing contract centre careers at Admiral means that your future is in safe hands. We’re committed to creating an environment Where You Can develop, Make a Difference, and feel valued every step of the way.
We reward hard work and celebrate our achievements. Beyond career growth, we offer a range of benefits, including flexible working options, health and wellness support and opportunities to Share in our Future with our share scheme. As well as investing in your goals, we also invest in your future.
Grow your career in Admiral’s contact centre
Starting as an agent in Admiral’s contact centre can be the first step on a rewarding career journey. Named as the 2nd best super large workplace in the UK, offering structured training, an environment to Be You, and clear progression pathways, Admiral is the perfect place to develop as a professional.
Admiral is a place Where You Can. You’re empowered to Make A Difference and supported to Grow & Progress at your pace, and in your own way.
If you’re ready to take the next step in your career, explore our contact centre jobs today.
