Admiral Household Claims is an exciting department that is experiencing growth as we seek to increase the size of the business.
The position of Loss Adjusting Services Team Manager- ‘South’, exists to contribute to the smooth running of a field-based adjusting and surveying team. Primarily assisting with their growth and development.
The individual will ensure the team provides a high standard of policy application, financial control on a claim by claim basis, whilst delivering good customer outcomes.
We understand the importance of understanding a role and being invested in a company that treats employees right to get the best of them. Admiral do the right thing by not only their customers but also their employees!
Main Duties:
- Predominantly responsible for the Adjuster network in the South of the country (Southern location preferrable)
- Develop and offer continuous support to a team of experienced loss adjusters, and In House Surveyors.
- Regular team meetings via MS Teams with, face to face team meetings to be arranged where appropriate.
- Completing 1:2:1s and accompanied visits monthly.
- Review/Appraisals to be undertaken mid and end of year.
- Implementing an internal review strategy of field workers based upon core values and performance.
- Building and developing relationships within other areas of the business to promote the Loss Adjusting team.
- Responsible for ‘Large Loss’ value audit responses to assist with identifying training requirements to improve performance.
- Authorising team members payments.
- Amending/reviewing and being responsible for authorising reserves where these exceed the team members sanctions. Up to and above £100,000.
- Responsible for creating ‘Large Loss’ scopes through the Core Logic platform. Up to and over, £100,000.
- Responsible for forensically reviewing and approving Large Loss’. Up to and over, £100,000
- Authorising teams’ absence, review of area coverage to ensure capacity output is maintained.
- Supporting and encouraging the team members to provide excellent customer service – shadowing of loss adjusters & surveyors.
- Recruitment/development of the team.
- Encourage an open and honest working environment within the team to promote optimal team and customer satisfaction - 1:2:1 combined with team meeting will serve to support this philosophy.
- Surge solution – attend flood areas when required to support team.
- Capacity planning to manage allocation and help maintain service provision.
- Quality checks on closed and open claims.
- Reviewing MI/performance on quality of case management to ensure continuous improvement.
- Projects to be undertaken when required.
- Availability to attend our Cardiff office whilst infrequently, when required in line with business needs.
Key Skills, Qualifications and Experience
Essential:
- Previous Adjusting Experience
- Extensive experience working within domestic home insurance.
- Excellent communication and stakeholder management skills.
- In depth understanding of principles of insurance, risk management and claims handling
- Strong leadership skills and experience managing a team.
- Excellent interpersonal skills, with the ability to build and maintain strong relationships.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proven track record of identifying and delivering customer service, cost and quality improvements.
- Well versed with BRN schedules of rates
- Ability to balance and effectively prioritise a varied workload.
- Ability to regularly travel within Geographical location – Southern UK
- Full clean driving licence.
Desirable:
- Experience of working remotely
- Experience managing a remote based claims team.
- Experience of managing people.
- Major loss experience.
- Experience of creating ‘Large Loss’ scopes through the Core Logic platform. Up to and over, £100,000.
- Experience of forensically reviewing and approving Large Loss’. Up to and over, £100,000
Admiral, Where You Can Be You
At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.
We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
Benefits, and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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