Technology Support Administrator

Admiral Money is the young, energetic lending arm of Admiral Group. Based on the 11th floor in Ty Admiral, we have the freedom to innovate like a small start up with the fortunate support of Admiral Group.

With ambitious plans for 2023 and beyond, we’re looking for someone who is keen to develop, excited about getting stuck in and ready for a challenge. Our vision is simple, we’re creating a special lending business for our customers whilst also ensuring Admiral Money is a fantastic place to work.

As a business, it’s important that our staff are transparent, creative, curious and challenge with care, all whilst being actively involved in our culture.

The role is predominately office based; however, we support and understand the need for flexible working and whilst, the successful candidate can expect occasional remote working and flexible working times.

About the role

We are looking for someone to join our tech support team, to help ensure service support meets business needs. As part of this team, you will take end-to-end ownership of incidents and service requests, acting as a part of the front line for colleague and customer IT issues.

This position is a stakeholder facing role which requires the successful candidate to establish and manage expectations within the business and drive the IT teams, to achieve high expectations.

You will be joining a highly motivated, tech savvy and fast paced IT Operations team with a large programme of change planned for the foreseeable future. You will be providing 1^st and 2^nd line support for all the business users.

You will be an organised, enthusiastic self-starter, a problem solver and to top it off a great communicator, able work closely with our colleagues and any third parties that might be involved in the delivery of our services to the business. You will be someone that people can trust and turn to for help and support, you will be a keen learner and willing to increase your knowledge, skills and progress your career and grow with the company.

Responsibilities

• Review and triage incoming tickets to make sure they directed to the correct team(s). Where appropriate / knowledge exists, you will work on incident and service requests until closure or escalate to the next level if not able to fulfil in totality.
• Ensure all open tickets assigned to yourself are worked on within the time frame providing and updating to reflect the correct status. This will involve prioritising and managing multiple open cases at one time.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Manage key user access set up and management processes such as joiners, movers, and leavers.
• Participate in our on-call process to ensure production outages and incidents are identified and managed in a timely manner.
• Support the testing and implementation of new applications/services and transition to live/support.
• User account set up, management of profiles and dealing with password issues

Requirements 

Essential:

• Proven experience in an IT support function or similar role
• Experience of administration and troubleshooting of cloud technologies including AWS, Azure Active Directory, Office 365, and Atlassian products.
• Experience of supporting and troubleshooting common hardware/software issues 
• Effective communication and interpersonal skills
• The ability to think logically and problem solve

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Desirable:

• Experience with IT management tools including Microsoft Endpoint Manager (Intune) and JAMF.
• Experience of improving service desk processes/tooling
• Relevant IT / cloud technology certifications ideally in Azure and AWS
• Experience working in the financial sector

Other information:

• Once proficient in the role, you will be expected to join a monthly rotation of 7 days of on call availability to cover out of hours service. Additional renumeration will be provided for this time and effort.

Please note interviews won't be taking place until the new year

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

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