ServiceNow Product Manager

Exciting opportunity for a ServiceNow Product Manager to join our IT Service Management department.

The Product Manager will own the ServiceNow Platform and be accountable for the strategic development, support, and improvement of the product within Admiral. They will focus on the long-term vision for the product, identifying potential opportunities in conjunction with Architecture to optimise the benefits of ServiceNow for Admiral.

Main Duties

The main duties will be to:

• Develop and maintain the Road Map and associated Business Cases for the Product, aligning with Architecture and Admiral Strategy
• Work with the team and 3^rd parties to ensure alignment with the business strategy, road map and platform governance policies
• Own ServiceNow and provide oversight of the ServiceNow Instances, the ServiceNow Centre of Excellence, the third party managed service and any escalations
• Be fully accountable for the development, deployment, administration, and automation of the ServiceNow Platform
• Provide and enable productive, effective, and efficient Services whilst driving automation and digital integration across IT and the business
• Champion the toolset across Admiral Group and support adoption activities
• Maximise value by identifying additional business outcomes the platform can enable
• Identify, plan and co-ordinate the related projects and activities required to support the agreed business strategies and objectives

Responsibilities

• Creates the Roadmap for ServiceNow and is responsible for the product management lifecycle including upgrades, obsolescence, and new module introduction
• Adoption of the Enterprise Toolset within Admiral
• Support of the development cycle and releases of new features and functionality
• Identification and deployment of Orchestration and Automation opportunities
• Oversight of the product strategy and roadmap for ServiceNow within Admiral
• Accountability for the delivery of customer value and satisfaction over time
• Plans, directs and co-ordinates the ServiceNow programmes projects and other activities from business case and initiation to benefit realisation and BAU contract
• Determines, monitors, and reviews all budgets and costs, including projected operational costs, staffing requirements, resources, and risk.
• Ensures appropriate and effective governance arrangements and comprehensive reporting and communication policies are in place and followed within the CoE
• Developing and maintaining relationships with the third parties and performing Third Party Supplier Management in conjunction with IT Supplier Management
• Vendor Management and Senior Relationship Management
• Continual Service Improvement

Other duties include:

• Self-development; Working towards relevant accreditations/qualifications
• Communicating to internal and external stakeholders where required
• Developing staff, including the BAs and Scrum Master
• Working with the designated Product Owners to support backlog grooming
• Provide support to end users where required
• Work in conjunction with the Service Management Transformation Analysts to capture stories and requirements for development (where required)

Behavioural Competencies

• Self-motivated and with a positive attitude.
• Adaptable and flexible to change in a large organisation
• Methodical approach with high attention to detail
• Flexible and pro-active team player

Communication

• Active listening skills
• Excellent written and verbal communication skills
• Clear articulation of ideas and thoughts both verbally and written
• Constructive negotiation skills

Teamwork

• Understanding of the impact of decisions for the team and the business

Dedication

• Be passionate about the commitments you make and the goals you set
• Proactively seek to improve knowledge

Solutions Driven

• Ability to look at issues from all angles and support the team to find robust solutions to problems

Challenging

• Acknowledge differences of opinion and constructively engage to ensure the right decisions are made for the business

Experience and Qualifications Required

Essential

• Proven experience working with ServiceNow Product set as a Product Owner/ Product Manager or Programme Manager
• Good understanding of the ServiceNow products and offering
• Ability to make decisions at the appropriate time, accounting for the needs of the situation, priorities, and constraints
• 3^rd Party Management experience
• Excellent written and verbal communication skills

Desirable

• Good understanding of Agile practices
• Product Owner IIABC Certification
• Prince II or MSP qualification
• Experience of Business Change
• Experience of Matrix Management
• ITIL V3/V4 Certification (Expert/Practitioner level)
• Degree or equivalent in Computer Science, Software Engineering or a related field

Interview process

• There will be a 2 stage interview process for this role.
• The first stage will be an short introduction call with the Hiring Manager to discuss the role. The second stage will be a competency- based interviews with the Hiring Manager and two others from the department. 
• Feedback and interviews will take place during the first two weeks in January. 

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

#LI-HH1