IT Asset Management Analyst

Purpose of role

Admiral have several partners that we work with, who combine to create our IT Asset Management (ITAM) Ecosystem. These include several large account resellers, technology vendors that provide SAM tooling and a small Admiral ITAM team (internal). This role is to work with the IT Asset Manager as part of our dedicated Asset Management team and must contribute to the smooth running of our Asset Management function by providing both administrative and analytical support. The ITAM team is also responsible for the management of Admirals IT hardware assets including sourcing, procurement, maintaining stock levels, reporting on technology refreshes, retirement and disposal.

Main Responsibilities:

• Administration of the Service and Incident request pool which relates to Software or Hardware requests
• Support the Service Desk with queries relating to software/hardware requests
• Administrate the SAM and Inventory/Request tools (SNOW and Ivanti CMDB)
• Responsible for the execution of the End User SACM process to track laptops, desktops, mobile devices, and software licenses through their lifecycle.  
•  Support the IT Service Management Process from a SACM perspective.
•  Initiate improvements in the tool, process, steering mechanisms, and people.
• Communicate changes to the SACM processes.
• Administer and maintain the technological environment of the CMS for software licensing, Asset Management and Configuration Management.
• Update and maintain the Definitive Media Library.
• Identifying opportunities for improvement at an operational level. This ensures compliance to the process.
• Provide administrative support to the SAM & HAM function such as Mailbox management and ad-hoc queries
• Provide data and reporting internally to various business functions.
• Undertake assignments relating to gathering and analysing Admirals contract, entitlement, renewals and discovery data.
• Work closely with Group Procurement to support the renewal of Software/Hardware Agreements/support contracts.
• Assist the Asset Manager in validating licensing requirements when contracts require renewal.
• Raise purchase orders as and when necessary for Hardware/Software.
• Monitor software usage against entitlement, highlighting over or under usage.
• Identify areas for license re-harvesting and monitor progress.
• Report on KPIs relating to Software/Hardware Asset Management.
• Administer Licensing portals for software providers.
• Update the approved ITAM Service catalogues as required.
• Oversee lifecycle management for hardware and software assets including version control for software.
• Maintain ITAM processes
   

Behavioural Competencies

• Strong decision-making skills.
• Ensure decisions are objectively justified.
• Understanding of the impact of decisions for the department and the business.
• Confidence in making the right decision, and not necessarily the easy one.
• Ensure that all communication is clear and appropriate for its intended audience.
• Able to communicate with employees of all levels including senior management.
• Good team worker.
• Readily be available to help/provide support
• Dedication
• Show passion for your work and a commitment to succeed
• Proactively seek to improve knowledge
• Solutions Driven
• Focus on providing solutions to problems
• Focus on solving problems in a logical step-by-step way
• Be prepared to challenge the status quo and make suggestions for improvement
• Be willing to voice an opinion on all matters whilst being receptive to feedback

Essential

• Experience with managing a CMDB.
• Relevant experience with IT Asset Management discipline both Software & Hardware
• Relevant experience in a support functions within a medium to large size of organization.
• Relevant experience working within an Asset Management department Managing hardware and Software Assets.
• Analytical skills
• Team worker
• Strong Excel skills
• Problem solving skills
• Organised
• Strong communication skills
• Be able to take ownership
• Willingness to learn and develop
• Highly motivated and be focussed on delivering value to the organisation

Desirable

• ITIL Foundation
• Desirable qualification in a technical discipline, demonstrating skills in the understanding, investigation, analysis and presentation of complex information.
• Knowledge of basic licensing terms and conditions including maintenance and support contracts

• Experience of using Snow or a similar Software Asset Management tool
• Experience of working with an inventory and software installation tool such as Landesk
• Experience of working within a busy IT Department
• Solid understanding of EUC hardware technologies
• Experience of software licensing portals
• Experience of dealing with Large Account Resellers (LAR)

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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