Customer Advisor

We are recruiting for Customer Advisors in our Data Validations team!

So, what is the role of a Customer Advisor in the Data Validations team? The Data Validations team review any inconsistencies between a customer’s live policy and their existing/cancelled policies or quotations to identify potential fraudulent policies.

This role involves the critical task of maintaining the trust and integrity of our customers. When discrepancies are uncovered, you will initiate a validation process. This entails requesting the necessary documents to be submitted for review. During this validation phase, you'll be at the forefront of managing incoming emails and calls, with a focus on resolving and closing each validation. An aspect of your role will be ensuring that all reports are processed with maximum efficiency and accuracy, ensuring we have the right information for both the business and our customers.

Desirable skills

Although this role does not require any experience, the following skills are desirable.

• Have excellent analytical skills to identify common trends and risks.
• Ability to communicate constructively and confidently and work well with others.
• Be a good communicator both verbally and written.
• Be self-motivated, enthusiastic and be able to work as part of a team.

About the Role

You’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time.

What we expect from you:

• Ability to deliver great customer service using clear communication.
• Motivated by money and teamwork as well as being self-motivated.
• A willingness to always learn new things and to progress.
• Resilience

About Admiral

Being part of the Admiral family, means joining the best company to work for in the UK, voted by our staff members in 2023. Admiral is a global business offering a range of insurance products, from motor to pet protection and more.

What’s our secret? Putting our customers at the heart of what we do, giving industry leading service and ensuring all our staff are provided with a range of benefits, training, development and fun which is central to our famous inclusive Admiral culture.

Our ethos of happy customers and even happier colleagues gives us a real family feel.

About your career

Our amazing employees are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be! We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.