Working in Operations
Happy colleagues make happy customers, and happy customers make for a successful, thriving company. Our customer-facing colleagues are the heart of our success at Admiral Money and are paramount in providing our customers with the best possible experience. Our aim is to give great service to as many people as possible, prioritising satisfied customers and happy colleagues.
Admiral Money has three product lines, Unsecured Personal Loans, Motor Finance and Specialist Mortgages. This means that our colleagues also have lots of opportunities to venture into new, exciting products, all with the aim of giving our customers the best service and journey. Whatever you do, you'll be making a valuable contribution to the business!
Roles in Operations
Some of these job roles may be familiar, but they come with an Admiral Money twist! In these roles, you’ll have the freedom to Be You. Be given the tools to Grow & Progress. The ability to Make A Difference. And, be rewarded with a Share In Our Future. We believe that “people who like what they do, do it better”. Here are the kind of roles you can expect:
- Collections Executive
- Underwriting Analyst
- Customer Care Handler
- Loans Executive
- Complaints Executive
This is Admiral Money.
This is Where You Can.
Find out more about...
Customer Operations
The Customer Operations team is dedicated to creating meaningful experiences for our customers by employing excellent listening skills and asking insightful questions. The team handles customer inquiries over the phone, through web chat, and via email, ensuring that every interaction is smooth and informative. Acting as the main point of contact for customers using the Admiral Money proposition, the team offers expert advice on financial products. By collaborating closely with internal support teams, they efficiently resolve any customer queries or problems, ensuring satisfaction and loyalty throughout the entire process.
Underwriting
Our team of talented Underwriting experts ensure that we’re offering great products and services at a price customers find appealing, whilst also protecting the business from unwanted risk. We have a hugely diverse team and working together is vital to the work we do. We react to the business’ needs to help deliver the products our customers want, at a price that works for them and for us too. With the rise of greater technology in cars and homes and with more and more digital interactions taking place with customers, we’re having to continually evolve and adapt.
Customer Payment Support
Our Customer Payment Support team work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times. This role isn’t just about answering phones, it goes beyond that initial call. We put our customers at the heart of what we do, and when they are struggling to pay, we need people who can listen, reassure them and through effective questioning, understand what’s led them to be in their position. We need people to support and advise our customers to help get them back on the right track.
