Travel Claims Handler (no experience needed)

This is a new and exciting opportunity to join us and help deliver a fantastic claims experience for our customers.

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. You’ll be part of Admiral’s Travel Insurance team, where you’ll support customers on the front line by taking new claims over the phone or via an online claims portal. Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down. Supporting the customer through the process and delivering on promises is key to ensuring we deliver good customer outcomes. You will also be responsible for reviewing claims and making payments to customers, so you’ll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in. You will be coming in at an exciting time for the travel claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that. Your team manager will help support you to develop and grow with us.

Prior work experience is not a necessity, but the candidate must demonstrate willingness to work hard and succeed through prior college course-work and/or extracurricular activities.

Main duties

You are the face of our claims operation to our customers, and you will have a direct impact on how they rate their experience with us.

• Registering new claims and making decisions on whether a claim will be covered through considering information presented against the policy terms and conditions
• Managing a caseload of claims through to settlement
• Keeping the customer fully updated throughout the claims lifecycle to ensure they have a good experience with us
• Maintain excellent communication with customers and colleagues
• Put forward ideas for suggestions for improvement for the team and wider department
• Support the delivery of the department KPI’s
• Correctly identifying prospects for recovery on claims and ensuring these are referred accordingly  
• Correctly identifying potentially fraudulent claims

Experience and qualifications required

• Ideally some experience working in a customer service-related environment
• Ability to work independently and as part of a team
• Be accountable and take responsibility
• Adhering to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective time management
• Excellent customer service skills, exceeding expectations

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!