Support and Configuration Engineer

Join our dynamic technology team in Admiral Business as a Support and Configuration Engineer and play a key role in empowering our fast-paced business. You'll be instrumental in configuring and supporting critical platforms, developing our monitoring and alerting capabilities, and establishing robust processes that ensure seamless technical operations.

About Admiral Business

We want to make it possible for more small business to survive and thrive - by building personalised products and services that allow our customers to run their business and perform their craft. We currently offer commercial insurance policies that include Tools & Materials, Public Liability, Employers Liability, Goods in Transit, Professional Indemnity and Legal Expenses, with more products on the horizon. The Admiral Business website can be found here - https://admiralbusiness.com

Admiral Business operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.

Please note this is a hybrid role, with a requirement to work on site in Cardiff 2 days per week

Main Responsibilities

• Configuring and maintaining technical systems, including policy administration systems, telephony platforms and high-level infrastructure configuration

• Developing and implementing processes and tools to improve efficiency

• Diagnosing and resolving technical issues across our technology stack

• Proactively monitoring systems and infrastructure for performance issues, errors, or security threats.

• Creating and maintaining technical documentation, including knowledge base articles, FAQs, and troubleshooting guides

• Implementing new alerting and monitoring approaches

Required Skills and Experience

• Strong Communication skills

• Strong prioritisation skills

• Ability to work independently and as part of a team

• Experience working as a support engineer

• Experience configuring complex technical platforms

• Strong problem solving and troubleshooting skills

• Experience in creating and maintaining technical documentation and guides

Desirable Experience

• Experience working in the Insurance sector or other highly regulated sectors

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

All qualified applicants will receive equal consideration.

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