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Emily’s journey from Claims to Product Management in Veygo

Ever wondered what it’s like to work at an innovative, customer-first scale-up backed by a FTSE 100 company? 

Emily began her career with us as a Claims Call Representative, moving through Claims Telematics, into new motor, and eventually joining Veygo as a Customer Operations Manager.

Veygo is an exciting scale-up within Admiral Pioneer, the new ventures side of Admiral Group. Veygo provides customers with pay-as-you-go car insurance solutions, including learner, new driver and temporary insurance, with flexible cover by the hour, day or week.

Emily transitioned to Product from Operations in April 2023 and is a Lead Product Owner.

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Can you describe a typical day as a Product Manager at Veygo?

"No two days are the same, which keeps things interesting! 

My role is all about identifying both business and customer needs and figuring out how to solve them. 

Some days, I’m interviewing customers to understand their problems, while others are spent brainstorming with our designers or collaborating with engineers to turn ideas into reality. It’s a mix of creativity, problem-solving, and teamwork.

We move fast, we adapt, and we’re always evolving. You’ll be exposed to various parts of the business, which is incredibly valuable. Plus, you’ll be part of a team that really cares about making an impact."

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What’s been one of the most exciting projects you’ve worked on at Veygo?

"One of the most impactful projects I led was implementing a new claims management system that solved significant operational issues. 

I also worked with my previous team to develop a fraud engine, which helped reduce the risk of fraud at Veygo. That project alone delivered a significant net benefit, which was incredibly rewarding."

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How has working at Veygo and Admiral Pioneer helped you grow professionally?

"One of the best parts about working here is the exposure you get to different roles and teams. 

I’ve had the chance to learn from so many talented colleagues and broaden my professional skill set. Admiral Pioneer really encourages cross-department collaboration, which helps you grow in ways you might not expect.

"If you’re looking to develop your career, learn new skills, and experience different ways of working, I would really recommend a role at Veygo.”

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What’s the team dynamic like at Veygo and Admiral Pioneer, and how does it drive success?

"The pace here is fast, which I love. We’re able to identify customer problems and come up with solutions quickly. 

This agility is key to our success. We’re a team that’s not afraid to adapt and evolve, and that’s what makes working here so exciting." 

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How is Veygo making a difference in the insurance industry?

"At Veygo, we’re constantly focused on the customer. The amount of research we do to understand their needs is amazing. 

It’s not just about selling a product - it’s about solving real problems for our customers, which makes a big difference in how we approach innovation."

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Make a difference at Veygo

Whether you're starting your career or looking to switch paths, this is a place where you can make a real difference - both for customers and yourself. 

If you’re eager to work in an environment where learning, adaptability, and customer focus are key, Veygo could be your next great career move. 

Explore our jobs today

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