Data Engineer - IT Operations

Google’s CCAI product is now the backbone of Admirals customer engagement tribe. Over the next few years, we will continue to bolster our natural language capability and move more towards conversational design to service our customers. As we build this capability to focus on customer experience, agent experience and decisioning side of the business we want data to be core component of those initiatives and hence we are looking for data engineers to join us on this journey.

We are looking for an experienced data engineer or data analyst looking to take the next step in their career into the world of technology and data to help us build out our data pipelines, reports and analytical capabilities.

About you

We are looking for an enthusiastic numerically minded individual, that has experience working with different sources of data and can think creatively around a brief and challenge. You must have a keen interest in programming, analytics and data, be excited to cross skill, have good problem-solving skills and be ready to research and learn new techniques that can be applied to the task at hand.

You will be working in the Agile framework within Customer Engagement Tribe.  You should be capable of working independently as well as part of a diverse team whilst delivering to agreed timelines in a fast-paced and changing environment.  Training will be offered on any new technologies or area.

Responsibilities

You will be part of a multi-disciplined team expanding our customer engagement team, involved in work spanning better data, better tooling, and better decisions.  Across the Tribe you would be expected to:

• Develop an in-depth understanding of our operations and claims departments enabling you to identify areas and opportunities for development and efficiencies.
• Become an effective point of contact for other departments to discuss business problems and potential solutions.
• Assist in training and onboarding new users to the tool set and managing the change created by a new way of working.
• Maintain and develop data extraction and transformation processes from both on premise and external sources for both batch and streaming data.
• Reconcile our data in the cloud back to source systems and develop tools and code to make the process more efficient.
• Find value within our platform, be that different tooling methods, improvements to ETL pipeline or improve processes.
• Assemble large, complex data sets that meet functional / non-functional business requirements.

Skills and Experiences Required

Essential

• Experience working in the Cloud expected, preferably GCP.
• Min. 2 years’ experience working with Big Data.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimising ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data process to answer specific business questions and identify opportunities for improvement.
• Strong analytical capability related to working with unstructured datasets.
• Experience building processes supporting data transformation, data structures, metadata, dependency and workload management.
• Experience supporting and working with cross functional teams.
• Strong understanding of data in the context of storytelling.
• Experience with data pipeline and workflow management tools for e.g., Airflow, Databricks, Google Cloud Pub/Sub, BigQuery etc.

Desirable

• Awareness of data and analytics capability in the field of finance or insurance.
• Experience with Python and SQL required, Java and R desirable.
• A genuine interest in Data and Analytics and driving forward our capability in the field.
• Strong numeracy and problem-solving skills.
• Curious mindset with a desire to explore and learn about new tools and tech.
• Strong communication and interpersonal skills.
• Awareness of conversational IVR/virtual assistant technologies i.e. Google Dialogflow.
• Awareness of customer contact technologies e.g. CCAAS, WFM, WFO, Knowledge Management etc

*Feedback and Interviews will continue throughout January*

Why work for us?

Admiral has many benefits but further to that you will also benefit from:

• Working with a top-class team
• Working on exciting challenges to maintain Admiral’s competitive advantage
• Playing a central role in shaping and enabling Admiral's digital ambitions
• Be given the flexibility to work in the way that allows you to give your best
• Work in an open and accessible department
• Know that you are working for a department who regularly take part in charitable events

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

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