Case Assistant

An exciting opportunity has come up to join the Serious Injury Team (SIT) as a Case Assistant within Admiral Law. 

The cases in SIT are challenging but rewarding, supporting seriously injured clients to rebuild their lives and assisting in securing them compensation that can grant them the independence accident related injuries have taken away.

The main duties of the Case Assistant role will include:

• Acting as a support to members of the SIT Department.
• Assisting with the running of handlers’ case load in relation to SIT claims which are primarily RTA Multi-track/£25,000+  files (with some MT level EL/PL claims) and progressively actioning work which has been delegated to them by various Handlers in relation to specific SIT Claims.
• Generally acting as a level of support to handlers and management in terms of both legal, client care, department and administrative functions.
• Examples of day to day roles would include the following duties:
  • Research medical conditions
  • Undertake initial investigations
  • Obtain and review relevant medical records
  • Proof clients and witnesses
  • Assist with identifying and instructing experts
  • Request, obtain and Collate supportive documents within the life of a claim
  • Prepare simple schedules of financial loss and assist with more complex schedules
  • Carry out research and investigations material to issues of liability and quantum
  • Arrange, take and draft various witness statements, to include care statements by telephone
  • Conduct initial calls with clients by telephone
  • Assist with all aspects of litigated claims
  • Liaise with clients to provide updated and obtain documents
  • Prepare instructions to Counsel and prepare bundles for both Counsel and Court
  • Chase experts and Court
  • Provide appropriate updates to ATE and BTE insurers
  • Deal with payments of disbursements, client & office monies and the closure of files

In addition to carrying out chargeable work on SIT claims, a Case Assistant is also expected to support the Case Handlers and wider SIT team through Admin work which can include, but not limited to:

• Reviewing incoming emails and letters (unless they are sizeable and need a detailed response)
• Requesting cheques
• Telephone Chasers
• Posting letters
• Basic photocopying i.e. letters, attachments to letters or forms.
• Filing
• Anything department/firm related i.e. meetings, organising events etc.

Requirements:

• Be organised and analytical.
• Work in a fast-paced environment with strict and often tight deadlines.
• Demonstrate excellent communication skills and client care skills, both verbally and in writing.
• Hold a good level of IT literacy.
• Demonstrate excellent attention to detail.
• Achieve chargeable hourly targets.
• Demonstrate excellent time management skills and an ability to manage and prioritise tasks, while always meeting handlers’ and clients’ expectations.
• Be able to work within SLAs and KPIs.
• Undertake or arranging wider training where appropriate.
• Act at all times within our regulatory framework and with our client’s best interests at heart.

In addition there are bespoke responsibilities in relation to:

• Assisting Case Handlers with delegated tasks on their case load, Case Assistants are encouraged to participate in Group Work outside of their main supportive duties as this is recognised as being an important part of development and contribution to the whole of the SIT. Case Assistants are expected to organise and attend Group meetings, contribute by taking minutes and where appropriate are encouraged to put forward proposals for development, take on projects / actively participate in on-going projects set by their Group.
• Contributing towards other vital aspects of the department such as marketing, networking and charities.
• Other reasonable tasks and responsibilities that may be required from time to time to support the SIT team and wider Serious Injuries department.
• A Case Assistant would not be expected to manage their own SIT claims, and their role is one primarily of support, however on occasion and where appropriate a Case Handler may develop to running a small amount of lower end claims within the SIT Department to assist with their own personal development.

We have a Smart Working approach whereby Case Assistants are required to be in our Cardiff office one day a week minimum to ensure time with their teams (At present the team office days are every Tuesday). There may of course be occasions where business needs require more Team / In Office time (particularly during your training and probationary periods). For any new starter there is a minimum requirement of 1 month in office training which will include your in-person induction and buddying with your new team.  This may be extended to 3 months where necessary.  

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-AB1