Contact Centre

As the first point of contact for our customers, you'll be responsible for communicating the benefits of a policy and guiding them through the buying process. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. We pride ourselves on the development of colleagues, and our supportive and dedicated management team will help you achieve your full potential.

Our purpose is simple; delivering value to customers by saving them money and providing industry leading service. You’ll deal with a variety of inbound calls, helping our existing customers by answering general queries and making amendments to policies. We're constantly investing in the growth of our colleagues, demonstrated by our bespoke Customer Value Development plan that aims to help you achieve your personal and professional goals.

You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

New starters spend their first few weeks in a training environment, learning all about our products and procedures. Don't worry, you don't need experience to have a successful career with us. We provide our colleagues with all the skills and tools needed to flourish in a fun, yet supportive environment from day one.

We believe that providing our colleagues with this support gives them endless opportunities. These include exposure to a variety of roles which provide plenty of opportunity for career progression. We like to promote from within. Many managers at Admiral started their careers here on the phone.

We have lots of opportunities for career growth and development. Training doesn't end with induction as we offer lots of support throughout your career with us. This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!