Technical Claims Handler

We are currently hiring for an experienced Technical Claims Handler to join Admiral Business.

About Admiral Business

We want to make it possible for more small business to survive and thrive - by building personalised products and services that allow our customers to run their business and perform their craft. We currently offer commercial insurance policies that include Tools & Materials, Public Liability, Employers Liability, Goods in Transit, Professional Indemnity and Legal Expenses, with more products on the horizon. The Admiral Business website can be found here - https://admiralbusiness.com/

Admiral Business operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.

About the Role

As a Technical Claims Handler, you will support Admiral Business customers when they need us most by expertly handling their claims. This role is ideal for someone with a commercial claims background who is looking for an exciting challenge in a growing team within a new business.

Responsibilities

As a Technical Claims Handler, you’ll be responsible for:

• Managing claims across our growing product suite.
• Talking to our customers throughout their claim journey.
• Instructing and collaborating with our claims partners, such as brokers, lawyers, investigators and assessors.
• Identifying, investigating and managing fraud concerns. 
• Gathering and reviewing evidence.
• Setting claims reserves and making payments.
• Recording, analysing and presenting claims data. 
• Acting as a subject matter expert across the business for commercial claims as we launch new products.
• Developing and managing relationships with claims partners, updating existing processes, and creating new ones.
• Suggesting and implementing improvements to our claims processes and procedures.
• Training and developing less experienced staff members.
• Varied tasks dependent on business needs; you’ll be involved in adapting and taking on new responsibilities as our business evolves.

Requirements

• Experience in handling commercial claims across multiple products.
• A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjustors.
• Expertise in managing claims fraud.
• Confidence in using a variety of digital platforms such as policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.
• The ability to adapt to changes in a fast-paced start-up environment.

These would be great but are not deal breakers:

• Experience in developing and managing claims supplier relationships.
• Experience in drafting policy documents, including wordings and summaries.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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