An exciting opportunity has arisen for a field-based Supply Chain Auditor to join the Household Supply Chain team on a full-time basis.
We are looking for an outstanding, insurance claims auditor, to undertake ongoing performance audits and quality assurance of our Admiral Repair Network claims suppliers (drying restoration and building repairs). The role will also include an element of governance and process management supporting with work on agreed schedule of rates and claims philosophies.
You will have close interaction and working relationships with our Supplier Relationship Managers, internal claims teams and supplier partners.
Through this work, you will identify and help develop best practice which will allow new controls that deliver excellent audit outcomes to reduce claims costs, improve processes and customer experience.
Extensive UK travel will be required as the role will include a large amount of site auditing – during and or post completion of repairs.
Reporting directly to the Supply Chain Operations Manager, you will be operating in an agile environment, working with a high degree of autonomy within the supply chain team.
Main Duties:
- Develop and implement strategies for Admiral’s Home Insurance department.
- Support the supply chain to meet targets and service delivery.
- Lead audits and produce reports with technical recommendations.
- Engage with stakeholders to manage processes and meet governance standards.
- Analyses compliance with contractual SLA, KPIs, and terms/conditions.
- Maintain accurate audit files and support audit teams.
- Identify opportunities to improve supply chain efficiency and effectiveness.
- Maintain supplier philosophy documents for quality optimisation.
- Develop strong relationships with internal stakeholders and Supplier Relationship Managers.
- Seek ways to innovate processes, reduce costs, and stimulate performance improvement.
- Maintain awareness of the household market, competitor activity, and regulatory developments.
- Act as a subject matter expert for supply chain audits.
Key Skills, Qualifications and Experience
Essential:
- Experience of audit processes, in a Household claims environment.
- Exposure to schedule of rates and insurance reinstatement contractors.
- Excellent communication, negotiation and stakeholder management skills.
- Strong interpersonal skills, with the ability to build and maintain strong relationships.
- Analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proven track record of identifying and delivering both cost and quality improvements.
- Ability to balance and effectively prioritise a varied workload.
- Awareness of general Health & Safety and CDM Regulations.
Desirable:
- Experience working at a Home Insurer or large intermediary.
- Dip/Cert CILA/CII and/or MCIOB/MRICS or working towards.
- Understanding of Corelogic.
Location
We are seeking two dedicated and versatile individuals, one to work in the North of the country and one in the South. Each successful candidate will be responsible for supporting our operations within their respective regions and ensuring seamless collaboration across our teams. Flexibility and a willingness to adapt to different working environments are essential for these roles.
Admiral, Where You Can Be You
At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.
We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
