Senior QA Engineer

This is an exciting opportunity to join a multi-disciplined agile squad in which you will be part of a project to transform the way customers interact with Admiral. We are building out an omni-channel customer contact centre, and we are looking for someone to help ensure that we build the best possible customer journeys.

We are using tools such as Genesys, Google Cloud Platform, Dialogflow CX, Azure DevOps, Terraform, and TypeScript, among others. You will play a proactive role in improving our customer journeys and agent experiences, and delivering significant business value through our new omni-channel contact centre solution.

About the Team

You will be part of a newly created squad within the Contact Centre Hub Tribe, whose immediate objective is to reimagine and rebuild how we route customers through our contact centre using the Genesys platform. Additionally, you will be part of the QA chapter, which sits across several squads within the tribe. The teams follow Agile principles and best practices to deliver high-quality software, and we are always open to suggestions on how we can get even better.

About You

We are looking for an enthusiastic and curious engineer, who can think creatively to solve problems and collaborates well with others. You must be highly technical and passionate about quality assurance, applying shift-left, automate-first principles. We will be looking for you to use your experience to help shape how best to gain confidence in the quality of the system and provide mentorship and support to other team members.

We are looking for someone who can work both independently and as part of a squad. We love for people to have opinions on how we can improve, and the ability to share those opinions productively.

Responsibilities

Within the multi-discipline Agile squad, you will be responsible for leading efforts to ensure the quality of the services and applications we are developing. This will include:

• Design, build and maintain test automation frameworks, harnesses and pipelines.
• Develop your T-shaped engineering skills, applying best practice, innovation and improvement to support and guide other technical disciplines.
• Break down the product roadmap to anticipate testing requirements and plan appropriate strategies.
• Analyse epic/feature requirements to define acceptance criteria and identify appropriate levels of testing.
• Assess, write and execute comprehensive, effective and robust tests following our automate-first approach, but knowing where there is more value in manually validating ACs.
• Lead the QA effort in all sprint ceremonies, clearly communicating QA approach, plans and status, and constantly striving for improvement across the entire SDLC.
• Support and mentor other members of the team and actively help develop our Community of Practice in QA.
• Embrace Continuous Testing principles, and drive towards our organisational objective of Continuous Deployment.
• Work directly with the Product Owner and Squad Lead functions to provide technical guidance and help develop solutions to support the product roadmap.
• Support or lead the deployment of changes into the production environment and aid in the investigation of live issues or incidents.

Essential Skills and Experience

• Experience of testing complex IT projects through to completion, resulting in delivery of robust and high-quality applications using best practices is essential.
• Excellent engineering skills with proven experience of designing, building and maintaining automated testing frameworks.
• Excellent skills with Typescript (Or alternative OOP language considered).
• Experience of using Cloud technologies e.g. Azure, Google Cloud Platform etc.
• Excellent understanding and experience of Web and API testing technologies and frameworks.
• A passion to learn new skills, tools, and new problem domains.
• Demonstrable skills in thinking about test coverage holistically and guiding the team to improvements.
• Experience providing mentorship or coaching junior engineers and transferring knowledge to other members of the team.
• Evidence of how you have improved the maturity of the QA function around you.
• Experience of working in an agile environment and collaborating with other capabilities.
• Excellent written and verbal communication skills (both technical and non-technical).

Desirable Skills and Experience

• Knowledge of the Genesys platform, telephony systems or contact centres.
• Experience in Playwright, ViTest and other testing frameworks.
• Experience of integrating automated testing into a CI/CD pipeline.
• Experience testing SaaS, Enterprise and traditional in-house developed applications.
• Experience in testing conversation design flows.
• Understanding of the implications of testing product built using a low code SaaS product.
• Experience in using TDD and BDD development methodologies.
• Demonstrate test framework implementations on more than one tech stack.
• Experience with Non-Functional Testing including performance and security testing.

Interview Process

This will be an online test and two-stage interviews via MS Teams. 

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

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