Financial Control Team Manager

We have a seconded Team Manager vacancy in the Aged Debt & Enforcement team within the Financial Control Department. This is a fantastic opportunity for someone with relevant experience wanting to progress in a fast paced, quality focussed, technical environment. This is a seconded role.

The seconded Aged Debt & Enforcement Team Manager will be responsible for running their team, driving performance, reviewing work, ensuring we always provide excellent client service. The seconded Team Manager will be responsible for supporting and developing a team of established case handlers who deal with a mixed workload. Given the level of support and development that the team needs, means the role requires a minimum of 30 hours.

Main Duties

• Check productivity reports and KPIs relevant to the work carried out in the team from the day, week and month to ensure high productivity and excellent quality.
• Keep the team up to date with their daily and month to date performance and set them targets.
• To ensure a high level of quality on the team through regular reviewing of work.
• Drive performance daily within the team and department.
• To ensure development of staff through regular team time, coaching and training.
• To identify training needs, implementing support plans where applicable.
• Have excellent communication with the team and make sure staff are kept up to date with what is going on in the department and business.
• Keep Operations Manager informed of department issues.
• Be a point of referral for queries.
• Ensure all team admin is completed by the relevant individual e.g. team meetings.
• Keep the team’s attendance up to date including back to work chats.
• Handle complaint calls where necessary and analyse the root cause of complaints and EODs, organising training/changes in procedures where necessary.
• Compile and complete information for monthly and yearly appraisals.
• Attend departmental meetings, disciplinary meetings and training sessions
• Compliant with core competencies.
• To assist with any other tasks as advised by the Operations Manager including project work where applicable.
• Managing risks with the team.

Experience and Qualifications required.

The seconded role would be well suited to someone with a sound technical background, and numeracy skills. A demonstrable experience of dealing with enforcement work is highly desirable as a key component of the role will be supporting the team in their assessment of the prospects of success on these claims.  In addition, good problem-solving capabilities is required as you will be expected to provide guidance to the team, when required, to help unravel accounts issues on historic cases. Previous exposure to management duties is also highly desirable.

Essential skills

• Understand how to deal with a case in need of enforcement within the different tracks.
• Understand cost and disbursement recovery.
• To demonstrate a high level of accounts knowledge.
• Understand the importance of providing excellent client service.
• Understand how to review files and provide constructive feedback.
• Be able to motivate your team and department.
• The ability to communicate effectively and have excellent listening skills.
• Remain trustworthy and maintain confidentially.
• Approachability.
• Be open to change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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