Claims Handler

About Veygo

Veygo offer app-based flexible short-term car insurance. Whether it be learner driver insurance or temporary insurance, our customers can be on the road in the minutes. We’re building a vibrant, exciting, and disruptive scale-up, that puts customer experience and empowerment at the heart of our business and culture.

Veygo operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.

Responsibilities

As a Claims Handler, you will be responsible for:

• Communicate with customers via phone and email
• Manage the customers claim from start to finish - from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
• Ensure customers are kept informed and updated during the claims process
• Manage your own case load
• Communicate with other departments, suppliers and third parties
• Make relevant investigations regarding liability and indemnity

Requirements 

The successful candidate will ideally:

• Have experience working in a Claims Handler role 
• Be customer centric with strong and transparent communication skills, in any form of interaction
• The ability to not only spot problems but dig to the root cause and implement changes
• Be able to work on your own initiative and be confident in making decisions
• Have strong organisation skills with confidence in challenging the status quo

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

#LI-HJ1 #LI-Veygo