Chapter Lead - Customer

The main responsibilities of a Chapter Lead are to build the capabilities of the technical people in the Tribe. You will equip them with the skills, tools, and standard approaches to deliver functional excellence, ensuring that they are focused on delivering value to the business. The Chapter Lead takes responsibility for the line management of the technical people within the tribe.

At the same time, as a Chapter Lead you will operate as a Senior Engineer within the Customer Value Stream supporting your HoC deliver on the capabilities. You will use your skills and experience to help design and deliver quality solutions to our end users and customers. The Chapter Lead ensures engineering excellence is delivered throughout the Tribe.

Capability

This is an exciting opportunity to join a multi-skilled agile team in IT BTG - Applications, in which you will be part of the development of our core internal customer facing applications which allow customers to interact with our products.

We are a progressive team working with cutting edge technologies such as Java, JavaScript, Guidewire,  and best in class tools such as, NPM and CI/CD processes.

IT BTG – Applications is made up of small teams, that are inclusive, open and collaborative. We encourage team members to share ideas, solutions and decision making to drive forward the effectiveness of the teams and products that we deliver.

Accountabilities

• Accountable for recruitment, development and retention of technical resources including career pathway development for all technical squad members.  
• Accountable for defining and setting compensation, benefits, and promotions for all members of the relevant Chapter.
• Accountable for providing and applying effective performance management processes and mechanisms supporting squad leaders and product owners in increasing squad performance.  
• Accountable for providing an inclusive environment where Chapter members have freedom and safety to innovate, experiment, and learn from failure.
• Accountable owner and role model for applying the following values: productivity, quality, transparency, and openness over internal politics into the Chapters ways of working and production of outcomes.  
• Accountable for providing open and effective communication channels leading to greater knowledge transfer within the Chapter. 
• Accountable for ensuring engineering, design and testing standards and practices comply with Admiral IT governance and architectural standards while performing in a heavily regulated environment.

Responsibilities

• Responsible for providing line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values.
• Responsible for technical resource recruitment, retention and overall onboarding process for all Squad level technical members of the relevant Chapter.
• Responsible for supporting both personal and technical skills development for all Squad level technical members enabling greater Squad operational performance.
• Responsible for providing effective career development for all Squad level technical members of the relevant Chapter.
• Responsible for effectively administrating Chapter member’s compensation, benefits and promotion processes.
• Responsible for enabling Squads to meet their expected outcomes by supporting them in problem identification, root cause analysis, and decision-making.
• Responsible for improving Squad performance by applying effective performance management controls leveraging input from relevant Squad Lead and Product Owners and providing corrective actions when necessary.
• Responsible for identifying and teaching the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions.
• Responsible for serving as a senior coach and advisor to Agile Squads. Remaining close enough to the Squads to add value and to be a competent manager, while staying far enough away to let them problem-solve on their own.
• Responsible for supporting Squad Leads and Product Owners in knowledge transition between both Squads and the wider Organisation by applying clear and concise communication channels.

Key Interactions

• Conducting regular 1 to 1s with technical staff members. 
• Conducting annual performance reviews and coordinating personal development plans.
• Close relationship with Tribe leadership focussing on understanding the development needs of their people.
• Participate in quarterly Portfolio Sync and weekly Portfolio checkpoint sessions and support teams by helping them remove systemic impediments.
• Help protect teams from distractions and unrelated or unnecessary work.
• Work with Tribe Leadership to establish and monitor staffing needs.

Knowledge and Experience Required

• Extensive experience of delivering quality solutions as part of software development life cycle from requirements through to deployment.
• Knowledge and experience of Line management through both coaching and mentoring techniques.
• Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment.
• Extensive knowledge and experience with design & development of solutions for Guidewire Policy Centre & Billing Centre. These can be gained through the full stack of technologies relevant to achieving business value (Technical Analysis, UI Design, Integrations, Cloud Engineering, Testing, Deployment, etc.)
• Knowledge of identification and management of specific engineering, design and testing standards and practices that comply with internal organisation IT governance and architectural standards while performing within a heavily regulated environment.
• Knowledge and experience in the use of tools such as: Jira, Confluence, Azure Dev ops etc.

Interview Process

This will be a 3 stage process which includes an online test and two interviews via MS Teams.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including bank holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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