Business Incident & Crisis Manager

We are looking for an Incident & Crisis Manager to join the ever-expanding world of Business Resilience. This department acts at the intersect of all resilience processes (Including operational resilience, business continuity management, third-party risk management and incident management), bringing together elements to ensure the smooth running of our business, with the customer always at the forefront of everything we do.

In this role, you will coordinate and support the continuous development, embedding and management of Incident and Crisis processes and standards within EUI.

You will work closely with a broad range of stakeholders, including target business areas to understand and analyse incidents and crises across EUI. 

The role will always require a high level of professionalism and confidentiality. 

Key Responsibilities:

• Lead incident investigations to resolution to ensure service availability of EUI’s processes and technical offerings.
• Strong problem-solving abilities with a focus on root cause analysis and resolution.
• Excellent communication skills, with the ability to manage stakeholders at all levels.
• Experience coordinating with technical and non-technical teams during incidents, including internal and external stakeholders.
• Work closely with IT and Cyber incident teams.
• Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow, Fusion etc.).
• Ensure all key resources are engaged and focused on remediation.
• Align processes and remediation to the wider Business Resilience department.
• Follow our incident management framework in a consistent manner.
• Ability to work in a fast-paced, complex environment with competing priorities.

In addition to the above core responsibilities, you will be expected to assist the team in delivering against our wider objectives including management support, as necessary.

Essential Skills And Experience:

• Proven experience in incident management.
• Practical experience of resilience methodologies – business continuity / disaster recovery / incident management / third-party risk management / operational resilience.
• Knowledge and understanding of governance frameworks, risk, and compliance.
• Experience facilitating and leading meetings/workshops.
• Strong analytical skills, ability to produce MI and reports, and report and present findings.
• Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various businesses, key support functions, and decision makers across the business.
• Excellent communication skills to create and deliver clear and concise written or verbal reports.
• High level of attention to detail and accuracy when producing work.
• Excellent multitasking and organisation skills.
• The ability to work under pressure, to deadlines and to prioritise workloads.
• Self-assured – be able to confidently request, challenge and amend information as necessary.
• The ability to work as a team member as well as being able to work under own initiative.
• Ability to build positive relationships and effectively influence, advise, and support people throughout the organisation.

Desirable Skills And Experience:

• Experience of working in a large insurance organisation including, awareness of the financial services regulatory environment and regulations impacting GI.
• Experience in incident management in the financial sector.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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