1st Line Underwriting Lead

We are currently hiring for an experienced 1st Line Underwriting Lead to join Admiral Business.

About Admiral Business

Admiral Business is a dynamic start up created with the intention of better serving small business as part of and with the backing of the FTSE100 Admiral Group. Admiral Business combines agility with reliability, we are delivering innovative products and superior customer experience to the underserved SME market across the UK. We want to make it possible for more small business to survive and thrive - by building personalised products and services that allow our customers to run their business and perform their craft. 

About the Role

We are looking for either an Underwriting Lead or an experienced Underwriter looking to progress into a leadership role, who is passionate for providing excellent service to customers and brokers.  You will lead the newly formed 1^st line commercial underwriting team to provide 1^st class broker partner engagement and technical underwriting support. The successful candidate will help develop and drive the success of the team, enabling our growth strategy by providing fast and efficient support to both internal teams and external partners. You will be challenged to find new and improved ways of providing fast and efficient service though digital and automation opportunities.

Key Responsibilities

• Adaptability: In a rapidly evolving industry, adaptability is key. You thrive in dynamic, fast-paced environments, embracing change as an opportunity for growth and innovation
• Leadership: Lead a small team of underwriters to provide exceptional service to both internal and external customers, whilst ensuring relevant targets are met.
• Cultural Alignment: You embody our culture of innovation, collaboration, and customer-centricity. Your 'can-do' attitude and commitment to excellence set the standard for our team.
• Customer Centric: Ensure good customer outcomes are at the heart of every decision
• Problem solving: Take ownership of customer inquiries and resolve issues promptly
• Statistical Analysis: Analyse and act on underwriting data to make good decisions
• Compliance Oversight: Compliance isn't just a box to tick; it's a fundamental aspect of our operations. You work closely with the Governance Team to ensure that our underwriting practices are compliant with internal processes and regulatory requirements.
• Continuous Improvement: Test and develop better ways of servicing our customers
• Audit accountability: Ensure full audit of internal and external partners

Skills and Experience

• Experience: Proven experience in underwriting, preferably with a solid understanding of risk assessment and insurance principles
• Relationship management: Previous experience in managing relationships effectively, challenging the ‘norm’ and testing new ways of working together.
• Get your hands dirty: Proactive and self-motivated with a ‘hands on’ approach
• Qualifications: Relevant professional qualifications e.g. Cert CII, diploma in Insurance
• Technology: using various PAS or underwriting technology
• Knowledge:Solid understanding of commercial insurance types would be advantageous

Hybrid Working

The successful candidate will be expected to work from both our Swansea and Cardiff offices 1 - 3 days per week.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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