Receiving a claim is just the start of what’s an important and in-depth process. It’s crucial for business that we’re achieving the right outcomes and supporting customers along the way. Claims come in all shapes and sizes and some require more investigation and specialist work than others – which is exactly where our Claims Specialist and Support teams come in. From Investigators to Engineers, this team plays a key role within the Claims department by applying strong negotiation skills and performing liability assessments.
Looking after our valued, genuine customers is of the highest importance to us. To do this, it’s crucial that we’re keeping on top of fraudulent claims. External fraud detection and investigation is of high priority here at Admiral. Our all-important Claims Fraud Department saves the business tens of millions of pounds every year – money which we can use to make the company even better and support our genuine customers in the most effective ways. Working in this area of the business, you’ll take referrals from all areas of claims and use the latest technologies to highlight fraudulent trends. You’ll get involved in detailed reviews of criminal and civil cases, investigating and liaising with the police and other anti-fraud agents. The depth and breadth of skills you’ll pick up will provide excellent progression prospects and diverse career opportunities. Rewarding? Absolutely.
With a good network of garages across the UK and Ireland, we agree repairs and processes on behalf of our claimants. As an Engineer, you’ll use know-how to help ensure technical referrals are carried out effectively and efficiently. From analysing repair reports, examining photographs and incident details, you’ll check every detail to make sure we’re getting the best value deals from our suppliers – suppliers who you’ll build excellent relationships with along the way. These relationships help us maintain great service for our claimants, save money for the business and leave customers walking away happy, knowing that the job’s been done to a high standard. This gives you a great sense of satisfaction and reward.
Claims Specialist and Support teams operate in our Cardiff, Swansea and Newport offices.