We are looking for an outstanding proven general insurance (home) performance relationship manager to push forward the development and implementation of the Household Claims Supply Chain strategy to ensure Admiral remain a top market performer in the household supply chain market.
You’ll be responsible for the management and relationships with key allocated restoration and building repair suppliers through the lifecycle of contractual agreements you will manage contract performance whilst identifying and delivering additional value into the Admiral Home Supply Chain.
Use recognised continuous improvement methodology to develop best practice and new controls that deliver excellent claims costs, process, lifecycle, and customer experience benefits.
Reporting directly to the Supply Chain Operations Manager you will be operating in a highly agile environment in an expanding supplier management team.
Main Duties
- Manage key supplier contracts to ensure business change is supported by external vendors through account management and development.
- Support compliance with relevant policies and procedures.
- Implement and deliver rigorous governance through supplier relationships.
- Identify opportunities to drive value and improve performance of existing and potential suppliers.
- Manage capacity, performance and competitive tension panels.
- Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
- Working with key stakeholders to development and implement sourcing and supplier account management strategy for household claims.
- Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
- Work closely with Group Procurement to ensure sourcing arrangements are in place for all responsible commodities.
- Review existing supplier arrangements for Household Claims Categories.
- Ensure key supplier relationships deliver desired business outcomes.
- Collaborate with suppliers to identify improvement opportunities.
- Understanding of competitor activity, regulatory and legislative developments.
- Deliver account management framework that ensures suppliers are managed in accordance with Admiral values and policies.
- Ensure all contractual and regulatory requirements are met at all times.
- Identify supply chain failings and develop improvement plans to manage risks to the business.
- Develop robust contingency plans that can be implemented during times of disruption or surge.
Key Skills, Qualifications and Experience
Essential:
- Experience of managing domestic household supply chain relationships
- Household claims handling experience.
- In depth knowledge of household supply chain partners in UK market.
- Broad understanding of principles of insurance, risk management and claims handling.
- Regulatory and legislative knowledge.
- Experience of working with/managing building repair network contractors and working with schedules of rates.
- Hand-on experience of drying and restoration (fire, flood, EOW).
- Knowledge of the loss adjusting / property claims management.
- Excellent analytical skills.
Desirable:
- Dip/Cert, CILA/CII, CIPS.
- BDMA, Dewpoint, CIOB, RICS.
- Track record of working remotely and in isolation.
- Risk mitigation assessment skills.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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