ServiceNow Configuration Manager

We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configuration management practices and processes within a complex and diverse technical estate. 

As a Configuration Manager operating within the ServiceNow Platform Team you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management.  You would be required to engage with all levels of stakeholders advising around governance and best practice process along with demonstrating CMDB value.  You will guide the configuration management team on the overall priorities and will set the strategic direction and maturity targets.

Main Duties and Accountabilities:

• Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNow platform including setting OKR’s.
• Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance.
• Promote CMDB utilization and value across key ITIL processes and stakeholders (Incident, Problem, Change, Request Catalogue).
• Collaborate with IT and business stakeholders to implement effective processes for  onboarding/change/offboarding of configuration items and services.
• Manage and mentor a team of CMDB analysts.
• Provide regular reporting to all keys stakeholders covering governance, CMDB maturity, data quality and CMDB roadmap activities.
• Plan the Integration strategy for the CMDB with other master data sources.
• Implement and manage all aspects of configuration management best practice to support our business and its future growth opportunities.
• Implement and educate the business around ServiceNow's Common Service Data Model (CSDM) to optimize the benefits.
• Mentor the organization on Configuration Management services, concepts, policies and procedures.

Role Requirements:

This role is ideally suited to someone who has 4+ years’ experience as a hands-on Configuration Manager (or similar responsibilities) preferably within an IT Service Management function.

• Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform including in-depth knowledge of ITOM Discovery and Event Management, Service Mapping and embedding into the core ITSM processes (Incident, Problem, Change & Request).
• Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE.
• Previous experience introducing ServiceNow CSDM (beyond Walk Stage) and improving overall maturity.
• Strong ITIL knowledge ideally ITIL v4.0 Foundation Certified.
• Good base level of Networking and infrastructure knowledge.

Person specification:

Organised team player, with strong communication skills and an eye for detail who is self-motivated striving for excellence.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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