Risk Business Partner

This is a fantastic opportunity for you to take on a new role within the Customer & Conduct Department.  We are recruiting for 2 Risk Business Partners to align with our Travel and Marketing Departments.   

Customer & Conduct are a first line team that sit across EUI Ltd. with a primary focus on ensuring consistency and supporting risk management processes, and Group Standards. The Business Partner will sit within this area whilst being aligned specifically to the relevant department.

About the role

Effective, structured management of risk and governance will be a key contributor to the continued success of both departments. Your role will be to function as the primary risk adviser, facilitating and helping the area to review their current risks and controls, building on current practices to develop the risk and control framework further. Both areas play a vital role in Admiral and are key to our overall object to enhance and focus on delivering customer value and customer experience in line with our purpose: Help more people to look after their future.

Job Purpose

The overall objective for the role is to improve existing risk management practices, ensuring we secure fair customer outcomes and meet regulatory requirements, whilst exceeding customer and financial targets. It is an enabling role for the rest of the business with focus on customer excellence and value creation, with this role providing the essential risk and governance wrapper. Collectively, this will enable us to deliver against our strategy.

The successful candidate will partner closely with the different teams with the relevant departments, proactively supporting them in managing their risk and governance responsibilities. Although risk and governance processes exist, we are looking for someone to identify opportunities and make recommendations for improvement. The role will also need to collaborate closely with other Admiral governance departments, including but not limited to Central Risk, Business Partners, IT as well as any third parties the areas manage.

As this is a new role, and we need you to play a part in shaping the scope, responsibilities and activities going forwards and be an advocate of the changes being made.

As a Risk Business Partner you will

• Work in partnership with the relevant department to efficiently manage first line risk activity in a centralised team, through process mapping, risk reviews, controls testing and reporting.
• Take Ownership of Risk Registers and supporting reviews, for example Risk & Control Self-Assessments (RCSA), ensuring all risks and controls are identified, consistently assessed, and have effective ownership.
• Develop relationships with process owners and raise the profile of effectively operated controls, promoting best practices and continuous improvement setting future standards and challenging management where appropriate.
• Drive ownership of risk treatment plans, maintain an accurate up to date register and proactively engaging and assisting the business to submit robust and complete evidence for closure of the actions.
• Oversee the resolution of risk events within the department, facilitating action plans and ensuring ownership of resolution to ensure both customer and business detriment is resolved efficiently and effectively. Identify the root cause of issues and address any control issues or gaps.
• Work with process owners and Heads of Department to identify emerging risks and ensure mitigation is in place.
• Create regular MI and report on risk management and events to improve risk management, reduce future impacts and update processes.
• Ensure policy requirements and internal standards are met, identifying any shortfalls, and ensuring appropriate actions to address.
• Support management with SMF / Certified Manager responsibilities through the provision of risk management information and insight into the operational effectiveness of controls.

Experience and qualifications

• Prior experience of managing risks, controls and governance processes is essential.
• Full training will be provided around area specific processes and activities, so prior experience in either Marketing or Travel is desirable but in no way essential.
• A good understanding of the external risk environment and issues that can impact us would be an advantage, as would knowledge of the general insurance market.
• Proven ability to interrogate/ analyse MI and make recommendations linked to desired customer, regulatory and business outcomes.
• Determination, resilience and focus to achieve results without distraction or setback

Additional Information

• The job will have a hybrid working pattern, with an expectation of around 40% of time to be spent in the office in Cardiff, with the rest of time working remotely.
• We will give you everything you need to comfortably work from home
• Interviews will be held 18th, 19th & 20th January

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience and the level of role you wish to be considered for.

We are happy to see CVs from all candidates who meet the requirements across our various opportunities and will be happy to discuss the remuneration package with you.

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

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