This is a fantastic opportunity to join the innovative and growing area of Admiral Pet Insurance. Following our in-house launch in 2022 and the recent acquisition of More Than Pet, we are continuing to build and deliver a range of functionality to help grow our customer base and improve our customer experience. We deliver change in Pet across online customer journeys, offline agent portal, docs, claims and pricing at all points in the customer life cycle, making this a unique opportunity to learn about all areas of pet insurance. We are looking for a Product Owner to take ownership of our product backlog to help us meet out ambitious product roadmap.
Key responsibilities
As the Product Owner you will:
- Work closely with Pet business team to identify change and translate business needs into requirements for our IT development team
- Take ownership of our product backlog ensuring change is prioritised based on both business and customer value
- Be the voice of our customer, ensuring we are providing excellent customer experience through every item we deliver
- Embed yourself within the IT development team (squad) working in an agile environment, to create an open and strongly collaborative culture within the squad to set up for success
- Break down complex ideas for change into refined user stories, so that it is clear to the whole squad (developers, testers etc.) what the problem is to be solved
- Collaborate with the squad to agree the best approach to achieve the desired outcome
- Adopt a test and learn mindset, aiming to deliver value quickly and iterate continually
- Act as SME for the business, validating that change delivered meets outlined requirements and expectations
- Provide demos to the business, communicating the value delivered and how this relates to the original business need
- Collaborate with Product, Ops, Claims, UW, and Pricing to scrutinise journey analytics and identify key customer pain points and opportunities
Essential Skills
- Strong customer focus and passionate about providing great customer experience
- An analytical thinker who can communicate complex ideas to both technical and non-technical audiences
- An inquisitive mind that questions new ways to test, learn and optimise
- Comfortable analysing and interpreting data
- Excellent written and verbal communication skills to varying audiences
- Excellent stakeholder management skills – ability to manage expectations for outcomes and timescales of delivery
- Comfortable working in a fast-paced environment
- Ability to manage multiple tasks and projects at one time, prioritising accordingly
- Self-starter with excellent organisational skills
Desirable skills
- Previous experience in a similar Product Owner position, breaking down requirements into user stories, epics and initiatives, and managing backlog priorities
- Experience of working in an agile development environment
Additional Information
- We will review your CV within 5 working days of application and get back to you.
- We are a hybrid working team and you will be required to come to our Cardiff office 1 day per week (or more if you prefer).
- We will give you everything you need to work comfortably from home.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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