Loans Executive

This role comes at a fantastic time for an established yet growing part of the business. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

A bit about Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

What you'll be doing

Your responsibilities will include:

• Communicate with customers via telephone, emails and webchat to guide them through our application process and make changes to their agreement during the life cycle of the loan.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department scorecards.
• Make a difference, whether this is speaking to our customers or making the workplace an even better place to be.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing business.

About you

• Positive and energetic, with a can-do attitude

We’re growing our business. We need people who are positive about change and can help get things done.

• Excellent attention to detail, with an investigative mindset

Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat.  As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.

• History of excellent customer service

We want our customers to experience exceptional customer service on all our calls. The loan industry is heavily regulated. To that end, we will expect great overall quality and service scores in line with department and individual scorecards

• Ability to multi-task and retain knowledge 

Whilst full training will be given, it will still be a fast pace environment, throwing up some unexpected surprises! You will need to be resilient to deal with change and don’t be afraid to raise suggestions

Additional information

• Full training will be provided
• No experience neccessary

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

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