Customer Value are hiring!
An exciting opportunity is available in one of Admiral’s newest departments.
Our Customer Value department are responsible for looking after our existing customers whether that be dealing with their queries, finding solutions, detail changes, or the all-important job of presenting potential discounts to our customers whilst looking to add additional value to the policy and in turn, our business in the form of upselling and adding additional products.
In addition to the base salary of £19,820 , after their probationary period Customer Value agents can earn on average £250 per month incentive and potential earnings are up to £1,040 per month on top of your base salary. There is potential for overtime earnings for additional working hours. As well as all of this, after your first year of service you will be enrolled into our lucrative staff share scheme earning £3,600 a year! As a Customer Value agent you will be trained in Motor, Van and Home insurance from the start making you a multi skilled agent and therefore qualifying for our multi skilled bonus - up to £300 per quarter! That equates to potentially £1200 annually on top of normal incentive/wage and pay outs are pro rata based on the time you have been applying your skills. Your overall package could reach £35,000+.
3 Key aspects of the Role in our Customer Value department
- Always Providing excellent customer service and going above and beyond for our customers
- Deal with customers’ requests in an efficient and compliant manner to achieve a fair outcome for the customer
- Maximise all opportunities to upsell and add additional value to the policy
Skills and Knowledge required
- Be able to work in a busy and thriving environment, interacting with and providing outstanding customer service to our customers
- Self-motivated and resilient. You’ll be presented with challenging and sometimes stressful situations.
- Competitive nature to adapt to our performance centric culture
- An effective and confident communicator
- Strong concentration levels and attention to detail
- Receptive to feedback both positive and constructive and being motivated to implement the feedback with the goal of improving your service or performance
- IT literate to swiftly update customer details correctly
- Adaptability. Change is key to our business and our people get excited about the next new task around the corner, or a new procedure or way of doing thing
Main Responsibilities
- Answer calls efficiently and have strong service levels at the forefront of every call
- Interacting with customers, solving their queries, and completing their requests such as making changes to their active policy
- Maximise every call/opportunity by ‘adding additional value’. This will involve presenting potential savings to every customer and successfully upselling additional products such as motor, van and HH
- Accurately read scripts and follow procedures correctly to achieve a fair outcome for the customer (don’t worry you’ll be given full training)
- Suggest positive solutions for the customer journey
- Achieve personal and department objectives that have been set
- Receptive to feedback both positive and constructive and being motivated to implement the feedback with the goal of improving your service or performance
- Immerse yourself in Admirals’ culture and be a team player!
Why else should you apply?
Admiral is an insurance company innovating its way through to the future. With Admiral having over 7+ million customers, our Customer Value department is one of our newest and most exciting departments, full of potential growth and opportunity. The people who work here are upbeat, supportive, encourage each other and are always keen to see their colleagues do well. Our environment is an open and honest one with a family feel. We have high standards; it is important to us that we succeed in our teams and department. As we step into a world of hybrid working, we are giving you options -you’ll get a chance to work from our modern offices or the comfort of your own home!
This is a full-time position with long-term career prospects on offer. You don’t need any experience, but you will need confidence, a proactive approach and willingness to learn. We seek friendly and outgoing personalities who want to work hard, make a difference and reap the rewards. We will teach you all the product and system knowledge you need to help you excel.
We work in a busy environment and its likely you will take upwards of 40 calls per day, so you’ll need to be able to work efficiently but with accuracy to help our great customers with all their insurance needs. Your primary objective will be to add as much value to every call. If you are driven to help others and maximise your earning potential, this is the job for you!
What are you waiting for – apply now!
