Customer Sales Advisor

Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand!

Join our New Business team where your drive and enthusiasm can shine. We're looking for passionate individuals who thrive in a sales environment, love taking initiative, and are committed to delivering industry leading customer service. If you're ready to take your career to the next level with a company that values your ambition and supports you to Grow & Progress, we want to hear from you!

So, what is the role of a Customer Sales Advisor?

In the role of a Customer Sales Advisor, you’ll be taking inbound calls from our customers on the phone every day, focussing on making sales through delivering exceptional customer service. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to confidently deliver great service in no time!

As a Customer Sales Advisor, you are often the first point of contact for our customers, so providing a great first impression a necessity. You'll be responsible for communicating the benefits of a policy and guiding our customers through the buying process. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment.

Ingredients to success here:

• Adopt a Sales-Oriented Mindset - Don't worry if you don't see yourself as a typical salesperson; we excel in sales through delivering exceptional service.
• Deliver Outstanding Customer Service - It's essential to treat customers fairly and always maintain professionalism while providing a first-class service.
• Communicate Clearly and Effectively - Strong written & verbal communication skills are crucial for engaging with customers, understanding their needs, and conveying information effectively.
• Collaborate with the Team - Work seamlessly with your colleagues, sharing insights and providing feedback to enhance both colleague and customer experiences.
• Exhibit Self-Motivation - Show the drive to take initiative and pursue goals with enthusiasm, even when confronting challenges or working independently.
• Embrace Learning Opportunities - We offer training and all the necessary tools for you to excel. Expect ample feedback and guidance along the way.
• Demonstrate Resilience - Be prepared to face challenging situations, such as dealing with frustrated customers or addressing complex inquiries.
• Manage Your Time Effectively - Cultivate the ability to organise your time efficiently to maximise productivity.
• Practice Active Listening - Pay close attention to customer inquiries and feedback to accurately understand their needs and respond appropriately.
• Maintain a Positive Attitude - Keep a friendly and enthusiastic demeanour, even during difficult interactions. Your role involves communicating with our customers, and we expect exemplary service on every call.
• Be Comfortable with Technology and Multitasking - We use various systems on a daily basis, having confidence and experience in working with computers is essential.

We believe that everyone has the potential to Grow & Progress, given the right environment and support. Our team is committed to providing the training and resources you need to thrive. Whether you're looking to start a new career or simply want to expand your skill set, this is the perfect opportunity to dive in and Make a Difference.

What’s in it for you?

In addition to the starting salary of £23,719, you can earn up to £1,232 in incentive each month.

Our journey is your journey. Every individual, regardless of their role or department, automatically becomes an Admiral shareholder after 12 months of working here, with an annual free share allocation of up to £3,600. As co-owners of Admiral, you don’t just have a stake in the business – you get to Share in Our Future.

There’s so many things make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that must be experienced to be believed, so we’ve tried to capture it here. It’s clear, our people love working at Admiral. We hear it time after time in surveys and feedback, and we’re really proud to have been recognised as a Great Place to Work for over 20 years. Behind those awards and that feedback are all the brilliant elements that make Admiral the place Where You Can.

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

At Admiral you’re accepted, supported and empowered to Be You. Because you’re brilliant.

The application process

We understand that a lengthy recruitment process can be frustrating, which is why we have implemented a simple three-stage application process. Our goal is to provide you with outcome of your application within weeks, not months. Once you submit your application, a team member will review it. If you're successful, you'll be invited to a brief telephone interview. If you excel in this stage, the final step involves attending a meet and greet at our office. During this session, you'll experience our company culture first-hand, gain insight into the role of a Customer Sales Advisor, and conclude with a final face-to-face interview.

What are you waiting for? Apply now!