Continuous Improvement Manager

We are looking for an experienced CI manager to join our People Team. Reporting to the Business Service Manager in our People Operations function, this new role will establish and lead a CI approach that drives impactful improvement of end-to-end HR processes, in collaboration with stakeholders inside and outside of the People Function.  

You will need to be well used to leading process improvement that reduces operational risk, improves user experience, and increases efficiency, whilst maintaining effective programme & process governance. You will be adept at collaborating with senior stakeholders, facilitating improvement workshops, process mapping and seizing opportunities for automation in a HR domain. Process management qualifications are desirable as is a membership of CIPD.

Key responsibilities

As the Continuous Improvement Manager you will:

• Lead the Continuous Improvement process - Establish and maintain a standardised and sequential continuous process review approach that is informed by market best practice.  Ensure the approach includes stakeholder engagement, appropriate change & document controls and management of benefits.
• Drive high-quality continuous improvement culture - Socialise the continuous improvement process to educate and promote understanding and engagement across People Operations team, process owners and wider stakeholders.
• Prioritise processes for review – Develop, implement and maintain an approach to prioritise processes for review.
• Conduct end to end process review - Facilitate individual process review:
  • Defining and engaging appropriate stakeholders
  • Developing ‘as-is’ process maps
  • Identifying risks, issues and inefficiencies of existing process and opportunities for improvement
  • Baselining current process
  • Creating ‘to be’ process maps and seeking stakeholder approval
  • Defining ‘to be’ benefits and improvement over baselines
  • Defining implementation approach, timescales, resources and plans
  • Ensuring the development of UAT scripts and UAT review in test environments prior to go live
  • Ensuring appropriate ‘end’ user and ‘process’ user comms of process changes
• Horizon Scanning – Assess and keep up to date on market best practice for new and emerging continuous improvement techniques and controls.
• Maintain documentation and benefit logs – Ensure document structure and version controls including MI on intended/ actual benefits realised or each process reviewed.

Essential Skills:

• Significant experience of leading end to end process reviews with a demonstrable record of driving improvements.
• Good communication skills and the ability to motivate and take people with you on change.
• Strong analytical and problem solving skills.
• Organised and responsive, with ability to work to tight deadlines.

Desirable skills:

• Qualification in a market recognised continuous improvement method(s).
• Experience of HR policies and processes.
• Experience of working with ambiguity and managing multiple projects.
• Stakeholder management and communication skills.
• Numerate and a lateral thinker, good at data analysis, with a strong attention to detail.

Additional Information

• We will review your CV within 5 working days of application and get back to you.
• We will give you everything you need to work comfortably from home.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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