We caught up with Tyler from our Van Claims department to find out what the future holds for the growing function.
What do you do in the Van Claims department?
As a Senior in the department, it’s my job to support my Team Manager in running our team of First Notification of Loss (FNOL) handlers. I’ve been in the Van Claims department since its launch back in May 2017 and started out as a FNOL handler myself helping customers in the initial stages of their claim. I decided to expand my knowledge of the department by working in various other areas of the function before starting in my current role. Having the opportunity to work in different roles really helped prepare me for my current role and was an invaluable experience.
What do you enjoy most about your role?
I love that every day I make a difference – whether that's helping a customer by settling their claim or helping handlers progress in their role by offering them training and development. We are a close-knit department that look out for each other as well as our customers, and that makes working here a pleasure.
What do you think sets Van Claims apart from other functions?
Van started with one product and 11 people. Three years later, we now support four products and have over 70 hardworking individuals dedicated to getting our customers back on the road.We also have a dedicated group called ‘The Voice of Van’ who focus on building and maintaining morale in the department."
What’s the culture like in Van and how is it changing?
The culture has always been amazing in Van, we really are one big family, and this has been maintained even with our growth. We understand how each function plays an important part in the customer journey and we value each other’s roles, we all have the same end goal – to help our customers. Our hard work doesn’t go unnoticed, and we’re rewarded with team and department early finishes that have included some great karaoke sessions. Even during times where we couldn’t meet up, we made sure everyone was happy – little things like ‘weekly fun’ and surprise deliveries make all the difference!
Are there lots of opportunities to grow and develop here?
Absolutely! Our department is continuously growing and evolving, the opportunity for progression and development is huge. We also have development programmes for all levels, offering support and training to anyone wanting to develop themselves whether that be into a more technical area or a managerial position.
