Admiral is an insurance company innovating its way through to the future. As a Customer Care Consultant, you will be flying the flag for Admiral, representing our FTSE100 Company to our 5.73 million customers. We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Our Customer Care teams are made up of 8-10 upbeat colleagues who will become your second family.
We like to think of ourselves as a friendly bunch, so there’s always a helpful colleague around to give you a hand. We work in a busy environment and you will likely take upwards of 50 calls per day, so you’ll need to make lightening fast decisions to help our great customers with all of their insurance needs.
We expect you to have a passion for service, it is our identity!
To work in Customer Care, you need to have a passion for our core values of Icare. We live up to these every day and on every call. To adhere to our culture, you would need to do the same:
I – I/you/me/us/we. Ownership and accountability
C – Convenient. Service that is easy and available when you need it
A – Approachable. Friendly, human and good natured
R – Resolve. Help the customer get it right first time
E – Effortless. Remove barriers and make the service swift
We offer a sought after shift pattern starting no earlier than 8am and finishing no later than 7pm weekdays. The latest you would work on a Saturday, if scheduled, would be 4pm and even better, we don’t work Sundays or bank holidays! We also offer overtime where needed.
We have a unique culture, many of our senior managers began their career in the role you're applying for now. Along the way, we support you with our development plans. They’re pretty good, they have even won awards! We believe people who like what they do, do it better! Our training is the magic ingredient to make that happen and set you on the road to stardom. Our front line staff that deal directly with our customers have the most important role in the business. We will make you experts in that role. It may not be Hollywood exactly but we can guarantee a great working environment, hard work, reward and a few nice people to work with too!
Customer Care call centre jobs are available in our Cardiff and Swansea offices.