Customer Service

Customer service, customer service, customer service - two words you probably hear all the time. However, at Admiral, we don’t just say we do more for our customers, we actually do. We bring customer service to life and go out of our way to provide an efficient, professional and personalised service with the customer being at the forefront of everything we do. Customer Service is at the heart of the business and is an exciting and engaging place to work.

As a Customer Service Consultant, you’ll be expected to deliver an exceptional level of service to everyone you speak to. It’s a role that promises plenty of variety where you’ll provide insurance policy information, problem solve and make changes for both existing policyholders and new customers alike, ensuring any problems are resolved quickly and professionally. What really matters is delivering a good experience for every customer, every time.

We offer continuous training and support and you’ll always have people around you for guidance should you get stuck. Our working environment is based on openness, you’ll be encouraged to use your initiative and share ideas. Insurance experience isn’t a must but you’ll need to be a real people-person and a natural with customers – friendly, polite, considerate, articulate and a great listener. You’ll need to be keen to learn, demonstrate strong interpersonal skills, be flexible about working hours, and have basic IT skills such as data entry, email and internet. Do you sound like the perfect fit?

You can look forward working with a support network that will help with your development should you wish progress or learn more to excel in your current role. Oh, and did we mention you’ll be surrounded by a super friendly, super supportive team who’ll make you feel right at home from day one?

Customer Service call centre jobs are available in our Cardiff, Swansea and Newport offices.