Cool, calm and collected. Claims team members are our first point of contact for callers in crisis. By joining the team, it’ll be your responsibility to speak with our customers and gather information about new household or motor insurance claims quickly and accurately. Interesting? Varied? Absolutely. This is one of the biggest departments in the company, and arguably the most important. You’ll leverage customer service skills whilst being sensitive to their needs and circumstances in what can often be a stressful time. 

After comprehensive training, you'll start taking calls and setting up new claims or dealing with queries about existing cases. You’ll be a vital point of guidance for customers, advising them on additional services and benefits available during the claim process. Training won’t stop once you’ve started taking calls either. You’ll benefit from ongoing training and development to ensure that you’re always up to date with the latest policies and procedures to deliver the best service possible.

What do you need to shine in Claims? An excellent attention-to-detail, quick wits, brilliant listening skills and a talent for problem solving, for a start. Of course, you'll need a calm, professional phone manner, and the ability to take ownership in certain situations. You'll enjoy sharing ideas and experiences with colleagues, helping us to work in smarter, better ways.

Working in the biggest department in the company comes with its own benefits. These include exposure to a variety of specialized, technical roles which provide plenty of opportunity for career progression.

Claims call centre jobs are available in our Cardiff, Swansea and Newport offices.