Claims Jobs

When a customer first reports an accident, they speak to our FNOL team. We’re the first point of contact - here to listen, reassure and get things moving quickly.

We carefully record what’s happened, assess vehicle damage and make early decisions on liability to keep the claims journey running smoothly.

Whether it’s over the phone or through our digital tools (with 40% of claims now registered online), we’re focused on providing fast, accurate support when our customers need it most.

Our Total Loss team supports customers whose vehicles can’t be repaired after an accident. We assess the damage, work out the vehicle’s value and help customers get back on the road by putting them in a similar financial position to where they were before the incident.

It’s a busy, people-focused team, with around 70% of your day spent on calls and the rest dedicated to file work and emails. If you’re great at balancing empathy with practical problem-solving, this could be the perfect fit.

The ADL Repair team helps get our customers’ vehicles fixed and back on the road as smoothly as possible. From the moment a claim is reported, we’re on hand to guide them through the repair process with clear updates and proactive support.

We speak regularly with both customers and suppliers (including approved repairers, glass providers and independent engineers) using calls, texts and emails to keep everyone in the loop.

If you’re organised, a good communicator and love helping people, this team is a great place to Grow and Progress with Admiral.

Our Theft team looks after claims involving stolen vehicles, fires and issues with locks. We’re here to support customers through what can be a stressful experience, making sure their claims are set up and validated quickly and handled with care.

At the same time, we stay alert to anything that needs investigating, striking the right balance between empathy and attention to detail.

Our Van ADL team supports customers using our Van, FordInsure, AA and Wayve products, helping them through repair and total loss claims.

They provide excellent service every step of the way. With a strong focus on development and support, this department is a great place to grow your skills and reach your potential.

Multiskilled by name, multiskilled by nature. This team is trained across different areas of Claims so they can step in wherever they’re needed. From setting up new claims to handling total loss cases or helping resolve complaints, you’ll never be stuck doing the same thing every day.

It’s a high-energy team that offers loads of learning opportunities and gives you the chance to make a difference wherever you’re needed most.

Our Bodily Injury team deals with injury claims involving third parties - both those represented by solicitors and those who aren’t. It’s detailed work where you’ll assess fault, speak with a wide range of people (from customers and witnesses to police and legal professionals) and use medical evidence to value and negotiate claims.

If you’re analytical, curious and confident speaking with others, this is a team where you can really develop your skills and make a difference.

The TPD team handles claims from third-party insurers, brokers and individuals reporting property damage. We get things sorted efficiently and fairly, determining who’s responsible, working through the details and helping to settle claims quickly.

The focus here is on great customer service, smart decision-making and keeping costs under control. If you’re organised, calm under pressure and good with detail, you’ll thrive in this team.

When someone hires a replacement vehicle after an accident with one of our customers, our Third Party Hire team steps in. We work with Credit Hire Organisations to make sure claims are handled properly, costs are kept in check and everyone gets a fair outcome.

We get to the facts fast - reviewing liability, making clear decisions and settling claims efficiently. If you’re great at negotiation and enjoy building a clear picture from complex situations, the Third Party Hire team is always looking for people like you.

Our Third Party Assistance team gets in touch with third parties after an accident to offer help with repairs or a replacement vehicle. They support people quickly, aim to reduce stress and keep things running smoothly, all while helping control costs for Admiral.

This team is great for anyone who enjoys speaking to people and finding solutions that work for everyone.