Travel Fraud Handler

A new and exciting opportunity has opened to join our Travel Claims department and make a real difference in a key area of the claims process. We are recruiting for a Fraud Handler to help investigate and identify fraudulent claims. You will be coming in at an exciting time for the Travel Claims operation as we are in a period of rapid growth.

Your role will be responsible for the in-depth investigation of claims to help identify fraudulent customers. The role will require to use both tried and tested techniques, such as conversation management and tools to root out potential fraudsters. In addition to training that will be provided you should have an inquisitive mind and be able to work under your own initiative as well as being comfortable dealing with sometimes challenging calls as part of the process of investigations.

Please Note - Previous experience in Travel Claims or a Fraud department is essential for this role.

Main duties

• Investigating and managing claims that have are high risk and may be fraudulent
• Spotting trends or patterns in the claims you are investigating and ensuring this is shared with key stakeholders so that it can be considered as part of wider trends
• Utilise techniques and solutions that help you to establish if a claim is fraudulent – you should be comfortable with using a number of sources such as data insights, fraud investigation techniques and tools that help you build a profile of the claims you are investigating
• Successfully contribute to delivering the teams fraud savings targets

Preferred experience and qualifications

• Experience of working in a Travel Claims or a Fraud department is essential
• Insurance fraud qualifications preferred but not essential
• A background in investigative techniques would be useful but not essential
• Able to adapt and think quickly when presented with challenges from customers
• Comfortable using data and insights to help you effectively in your role
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.