Production Support Systems Engineer
Remote
- Full time
Closing date
20/08/2024
About the job
This vacancy has now expired. Please see similar roles below...
"Job Purpose
The purpose of the role is to provide technical and operational support, monitor and optimise the Guidewire production estates within Admiral as part of the IT Business Service Department.
As a member of the IT Production Support Team, providing technical support across Admiral’s operational environments by responding to and attempting to resolve application and hardware alerts in a timely and efficient manner; resolving assigned and escalated incidents as well as completing, Service Requests and other pieces of planned work, intended to improve the supported infrastructure.
Main Duties associated with the role
As a Engineer, you will play a pivotal role in supporting our cloud infrastructures, ensuring stability, security, and optimal performance.
This position offers an excellent opportunity for a tech-savvy individual looking to gain hands-on experience in cloud technologies while working alongside experienced professionals.
This is not a full definition of the role but covers the main aspects and drivers for success.
- Assist in the setup, configuration, and maintenance of on premise and cloud services
- Build out monitoring and alerting for cloud and on-premises infrastructure for performance and stability concerns, proactively addressing any issues
- Collaborate with senior engineers to design and implement scalable and reliable cloud solutions
- Troubleshoot and resolve technical issues related to cloud services and applications
- Participate in regular backup and disaster recovery planning and testing
- Stay updated on the latest trends and developments in cloud technologies
- Investigate and document findings from root cause analysis
- Document procedures and configurations to ensure knowledge sharing within the team
- Provide technical support and assistance to external stakeholders
These include working within other IT Service Teams, to ensure the live production environments are always available, using the existing monitoring and alerting tools utilised by Admiral. Assisting with the development and implementation of process’s, policies and best practices relating to the environment within the Admiral Technology estate. In addition to this you will also be required to proactively manage and address any identified risks within the estate as well as ensure adherence to any Service Level Agreements which may be in place. Support out of hours activity related to ensuring the availability of the environment.
Other duties include:
- Management and completion of Service Now Incidents and Service Requests
- Configure and maintain enterprise technology environments
- Proven trouble shooting and support experience
- Be always ‘Risk’ aware and encourage and demonstrate the concept of ‘ownership’
- Recommending and enforcing standards for best practise
- Diligently share knowledge with others through teaching and/or mentoring
- Maintain a good working relationship with customers and technical partners including project teams
- Provide timely and accurate estimates for completion of assigned tasks
- Research new technologies and function as a subject matter expert
- Act as a point of technical referral or support, where required, to other teams within Admiral
- Produce or contribute to detailed documentation for existing or new configurations
Experience
Role holders should be able to demonstrate a significant level of experience and expertise across as many of the following areas as possible:
- Understanding of Cloud Technologies
- Red Hat Enterprise Linux 6
- TCP/IP Network troubleshooting and support, including DNS, DHCP & HTTP protocols
- Monitoring Tools, AppDynamics, PRTG
Desirable Skills / Qualifications:
- Red Hat Certification
- Education to degree level
- Microsoft Certification
- Microsoft Azure, AWS, or Google Cloud Platform: 1 year (required)
- understanding of cloud computing concepts and technologies: 1 year (required)
- TCP/IP, DNS, and VPN.: 1 year (required)
- Cloud Computing Certificate (Azure or AWS or Google or etc.): 1 year (preferred)
The role is based within Ty Admiral, Cardiff but travel to other sites may be necessary on occasion in order to provide operational support. Planned out of hours work will also be required at times, in order that maintenance/upgrade /release activities can be supported.
There is also presently an On Call function which exists within IT, which it is not mandatory, but it would be desirable for the role holder to consider being part of, but only if and when a certain level of experience within the role has been accomplished. Payment for On Call is in addition to salary.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
#LI-KG1
Related jobs
Salary
Location
Remote
Job Type
Full time
Location
Remote
Department
Admiral Tech
Office address
Remote
Description
We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configura
Reference
9136
Expiry Date
01/01/0001
Vacancy managed by
Katie GratlandVacancy managed by
Katie GratlandSalary
Location
Remote
Job Type
Full time
Location
Remote
Department
Admiral Tech
Office address
Remote
Description
This is an exciting opportunity to join a multi-skilled agile squad in which you will be part of a project to transform the way customers interact with Admiral. We’re building out We’re building out a
Reference
9566
Expiry Date
01/01/0001
Vacancy managed by
Olivia FogdenVacancy managed by
Olivia FogdenSalary
Location
Remote
Job Type
Full time
Location
Remote
Department
Admiral Tech
Office address
Remote
Description
The primary responsibility of the Engineering Manager/Chapter Lead is to lead and develop a team of Genesys Cloud engineers. This includes building and enhancing the team's capabilities by providing t
Reference
9514
Expiry Date
01/01/0001
Vacancy managed by
Olivia FogdenVacancy managed by
Olivia FogdenRelated posts
Teaser
Admiral TechContent Type
BlogPublish date
25/09/2024
Summary
Tech jobs in the financial services niche are diverse, rewarding, and challenging—and represent a worthwhile career path for those with the right skills and expertise. At Admiral, technology is a
by
Lilly-Beth Garnett
Teaser
GeneralContent Type
BlogPublish date
02/05/2024
Summary
We’re consistently recognised as a Great Place to Work, and we’re incredibly proud to know that our people love working here, but why is this? Well, we believe it comes down to our colleague
by
Kyle Meacock
Teaser
Admiral TechContent Type
BlogPublish date
04/04/2024
Summary
A Data Analyst is a professional who gathers, arranges, and analyses data, which is then usually presented to the relevant departments within a business to create actionable strategies. At Admir
by
Carrie Peach
Teaser
Admiral TechContent Type
BlogPublish date
08/02/2024
Summary
Tech degree apprenticeships are the perfect way to strengthen your expertise, studying alongside your full-time role. After James’ career change from technical sales to software engineering, he
by
Katie Collins
Teaser
Admiral TechContent Type
BlogPublish date
08/02/2024
Summary
Twenty years ago, taking up information technology jobs meant you were venturing into the unknown often as a pioneer, and the risks were high. While some areas in digital information technology still
by
Carter Campbell
Teaser
GeneralContent Type
BlogPublish date
09/01/2024
Summary
Danny is a Security Solution Architect working remotely from North Wales. While his career passions are in Tech, outside of work he spends his time volunteering as a Special Sergeant to fulfil h
by
Carter Campbell
Teaser
Admiral TechContent Type
BlogPublish date
22/08/2023
Summary
If you're a budding tech professional looking for an exciting and fulfilling career, you're in for a treat. Imagine a workplace where cutting-edge projects, diverse opportunities, and a culture
by
Carter Campbell
Teaser
Admiral TechContent Type
BlogPublish date
12/01/2023
Summary
So you’re eyeing up a tech job, are you? We have an assortment of Technology jobs at Admiral, so there’s something for everyone. To give you a better idea of the projects and innovative ideas our tech
by
Ben Moriarty
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities