The Facilities Department is looking for a Workplace Service Operative, If you have a passion for providing a great customer experience, with a desire to help improve our working environment then this role could be just what you are looking for.
The Workplace Service Operative will report into the Facilities Workplace Manager and form part of the Workplace Operative Team, you will need to work collectively or independently to provide exceptional service to all our customers.
The role will require you to be on site full-time, occasionally work across site while maintaining a safe, smart working environment.
With the recent changes to the office space at Ty Admiral (Floor 1) and soon to be Admiral Group House (Floor 1), this role will support and underpin how we ensure the facilities and services required meet the needs of the customer, by actively overseeing the work environment and supporting the need to change.
Main Duties
Workspace and environment:
- Proactively maintain the building and workspace by ensuring the required checks are completed to a high standard.
- Take ownership of your allocated areas of responsibilities and provide regular feedback.
- Carry out and complete any allocated facility helpdesk requests within the set time frames.
- Assist with regular maintenance and general upkeep to ensure a clean and safe working environment.
- Liaise with on-site 3rd parties, dealing with day-to-day queries, and escalating issues to the relevant manager.
Customer:
- Engage with the customer and business to build strong working relationships, that support the delivery of facilities services.
- Provide excellent customer service at all times.
- Priorities workload to provide high levels of customer satisfaction.
- Perform your duties in a professional and courteous manner.
Team:
- Adhere to the workplace service operative minimum standards, to ensure a consistent delivery of service.
- Actively participate in team meetings by sharing ideas and providing feedback.
- Work closely with all of the facilities teams to support and implement change.
- You may also be required to join the on-call rota and training will be provided when you have passed probation.
- Perform additional duties as and when required.
Health & Safety Compliance:
- Ensure health and safety policies and procedures are followed.
- Follow best practice and safety standards for all facility related tasks.
Skills Required
- Previous facilities experience not necessary.
- Experience of working in a customer facing role, with customer service experience is essential.
- Demonstrate the ability to perform independently and as part of a team in a fast-paced environment to a high standard.
- Excellent organisation skills with the ability to prioritise workloads and work to deadlines.
- Excellent verbal and written communication skills.
- Confident at using Microsoft software such as Excel, Outlook, and Teams.
- Be receptive to all types of feedback.
Additional Information
- We will review your CV within 5 working days of application and get back to you.
- We will give you everything you need to work comfortably from home.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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