Household Claims Adjuster Executive

Excellent opportunity for a Claims Adjuster Executive to join our Loss Adjusting Services (ALAS) team here at Admiral Group Plc. 

Role overview

The main purpose of the Claims Adjuster Executive  is to book appointments for our internal loss adjusting function and provide administration support for the team. The role would be suited to someone who is proactive, has excellent communication and organisational skills and someone who will be the ‘hub’ of the team. This role forms a vital part of the loss adjusting team and ensures the smooth running of day-to-day tasks.

Main Responsibilities and Duties

Reporting into the ALAS manager, the role involves:

• Ensuring the Admiral Loss Adjusting Services (ALAS) team have 5-7 visits per week (with 1/2 admin day) This involves completing a H&S call to the PH and completing a triage.
• Ensure outlook calendars are updated and booking appointments for ALAS adjusters and completing any urgent work on the claim/ to mitigate further damage/ provide assurance to policyholders.
• Ensure SLA’s are hit to contact the policyholder within 3 hours for an urgent claim and 24 hours for non-urgent claims, and ensuring visits are within 5 working days where possible.
• Ensuring ‘zoning’ for adjusters is reasonable to reduce driving times and associated costs.
• Completing assignments on core logic so SLA’s are able to be tracked, along with assigning the claim to adjusters on guidewire and CL.
• Providing administrative support to the team - raising payments, telephone calls, appointing suppliers while the team are completing visits.
• Managing relationships with adjusters, which can include conflict resolution.
• Reviewing MI/ ‘missed opportunities’ to ensure claims are not being missed.
• To buddy for adjusters when they are on leave – this involves with supervision, making decisions on their claims/ paying invoices and speaking to their customers as necessary
• Reviewing of postcodes daily on the core logic tool in line with adjusters availability/ absence.
• Completing accompanied visits where required to understand more regarding the adjuster role and the challenges for future development.
• Participating in team meetings, taking minutes.
• Occasional travel to assist with off-site events.

Skills, Knowledge & Education

• Good working knowledge of Microsoft; Word, Excel, Outlook.
• Strong people and communication skills with the ability to problem solve.
• Proactive approach to work and self-motivating.
• CII desirable or willingness to progress towards.
• Good time management and self-organisational skills with an ability to work effectively to tight timescales.
• Strong communication skills to manage customers’ expectations.
• Staying calm during surge and busy periods.
• Good understanding of Core Logic & Guidewire

Other

• The role is predominantly home based, but office days will be a requirement to build relationships and some travel for meetings/ training with the team.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible. If you have any queries regarding flexible working, you can email your Talent Acquisition colleague here.

Overall package is negotiable dependant on your experience. Due to the sheer variety of opportunities within Admiral, we understand that it can sometimes be confusing as to what “level” of role is being advertised compared to your current job. If you’re unsure whether the role can match or better your current package, and would like to talk to us about this, please click here to email your Talent Acquisition colleague.