Claims Handler

Do you want to work for a multi-award-winning business, where we put your career and development first?

If this sounds like you, we have a unique opportunity for you to join our Claims Liability team here at Admiral!

Ok, so that sounds great, but why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it.  You get to support customers when they need us most, make a difference from day one and putting customer needs first.

Sounds perfect, but do I need experience? No, you don’t. We have an internal training team that will teach you everything you need to know. We will provide you with a laptop from day 1 and there will always be someone at the end of the phone, when you need help to support you along the way.

You will be dealing with new claims, speaking with customers and third-party representatives, investigating accident circumstances, and assessing liability in order to secure a good outcome for our customers. This is a varied, interesting, and dynamic role and needs people who are able to put customers first.

Our Claims Department

Claims is the beating heart of any insurance business, and at Admiral it's no different.  Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, so we don't just let anyone be part of it. It is important that you show a resilient and pro-active approach to your work, you’re comfortable working in a fast-paced environment, and are able to be there to provide great service and to support our customers. Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to do your job well. In addition to the base salary of £25,310.

As a member of our Claims Liability team, you can expect to:

• Clearly and effectively communicate with our customers via telephone, email, or webchat.
• Manage an allocation of claims, involving elements of customers, third parties and suppliers.
• Work with colleagues, departments, suppliers and third parties to complete detailed investigations.
• Provide a first-class service, displaying compassion and empathy when our customers need us most.
• Make a difference, whether this is through speaking to customers or making the workplace an even better place to be.

Skills Required

• Successful candidates will have good organisational skills and be able to manage their time effectively. They will have excellent written and communication skills. The ability to make decisions, negotiate effectively, and quickly adapt to procedural and market changes is required. They must seek and maintain ownership of their own performance and development.

Why work for us?

Being the largest department within Admiral, Claims can offer you a wide range of exciting opportunities as not only a job, but a career. Whether you’d like to become a manager or have ambitions to work in Tech or Analytics, the Claims department is a great pathway to launch your career. At our in-house career’s office, we’ll be dedicated to do all we can to help you to take the next step in your career.

Flexibility and work life balance is important to us, and so your time will be split between home and office.

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward, and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.