FAQs

Our answers to some frequently asked questions

1. How do I apply for a contact centre role?

Applying for a current vacancy is simple. Use our online application process and once you’ve submitted everything we will send you a confirmation e-mail to show we have received your application. We will keep in touch with you via this e-mail address during the process. If you are successful for our customer contact centre vacancy we will invite you to book yourself in for a telephone interview.

2. What is the recruitment process for a contact centre role?

Applying for a new job is exciting, but it can be a little nerve-wracking too! Here is a little more about what you can expect during the call centre recruitment process.

  • The online application: Follow the simple guided steps to tell us all about you.
  • The telephone interview: As you'll be working on the phone, this is your opportunity to show your fantastic phone manner and wonderful way with people.
  • The meet and greet: If you impress us on the phone, you'll be invited to a meet and greet. This will take roughly four hours, there’s no screening in the meet and greets and it’s just a friendly and informal information session!
  • The interview: This isn't always the case, though for some roles, you'll meet your potential team leader or manager for a face-to-face interview.
  • The offer: Hopefully, the next step will be you joining the team.

If you aren't successful first time, please don't be put off applying again – we encourage repeat applications, though be aware that you'll need to leave six months between them.

3. How do I apply for a business support role?

If you are applying for a current Business Support role, you need to fill in a short application and upload your CV. We will then be in touch via your e-mail address.  If you are uploading a CV for a speculative role we will hold these details in our talent bank for 6 months, after 6 months and if no vacancies have become available we will e-mail you to advise that we will clear your CV from our system, if you want to keep the CV on our system all you need to do is reply.

4. Can I apply for more than one vacancy?

We recommend you have a look through and think about which department you’d like to work in and are most suited to before you apply. We’ll also able to help you with this if you reach telephone interview stage.

5. Where will I be working?

We have offices in Cardiff, Swansea and Newport. Visit the Our Offices page to find out more.

6. What are right to work documents?

Under IMMIGRATION, ASYLUM AND NATIONALITY ACT 2006, we are required by law to make document checks on every potential new employee. We may not be able to carry your application forward if you are unable to prove that you are legally allowed to work in the United Kingdom. Documents we are able to accept include - Passport, or a FULL birth certificate and your national insurance number or home office documents/valid working visas. For the latest information please see http://www.ukba.homeoffice.gov.uk/

7. I have a conviction can I still apply?

We do ask if you have any convictions. You must disclose unspent convictions, CCJs or civil action that has or is being taken against you.  Please let us know at the earliest opportunity as we look at each conviction on its own merit. As part of the process you may be asked to complete a CRB check.

8. I have been invited for a meet and greet what happens?

Congratulations! The meet and greets are held in one of our offices where you could be working and entails the following:

  • A talk from a Department Manager about their department and the role you're applying for.
  • A talk from a Recruitment Officer all about the company, culture and benefits.
  • Listening in to someone actually working in the position you're applying for.
  • A 121 interview.

9. What should I wear to the meet and greet / interview?

Think about what to wear for your interview and dress for the job. If you’re having wardrobe dilemmas, go smarter - it’s always better to be over rather than underdressed. If for any reason you can’t come dressed smartly (you may be heading to the interview straight from your current job, for example), tell the recruiter why.

10. I can’t make the telephone interview what shall I do?

Don’t panic! You need to let us know as soon as possible. We can rearrange the appointment for you (as long as we have room). It is important you let us know so we can fit someone else into your space.

11. I am unsuccessful can I reapply?

We are sorry you are unsuccessful this time; you can reapply after 6 months. Don’t forget to ask for feedback to help you progress next time.

12. I have a question that hasn’t been answered.

Please contact us using the email address workwithus@admiralgroup.co.uk and we will be in touch as soon as we can.