Senior Data Analyst (UK Customer)

Are you a Senior Analyst looking for a new challenge? 

Are you excited by an opportunity to provide insight within our customer data across all Admiral UK products, producing valuable insight that improves customer experience and drives business performance?

Do you enjoy working in an innovative, fast paced environment, where flexible working is supported?

If yes, then we may have the role for you! 

The Senior Analyst will work within the UK Customer Data & Analytics department, in either the UK Holistic or Marketing Analytics team.  

What is UK Customer Data? 

The UK Customer Data area focuses on providing actionable insights to enhance customer engagement and satisfaction, measuring customer and commercial value beyond single product lines for UK products.

Our aim is to provide insights, analysis and data storytelling that enables data-driven decisions within the business to enhance customer lifetime value by leveraging data and technology, in turn improving customer satisfaction and engagement.

We are dedicated to ensuring that the customer remains central to everything we do, embedding customer-centric service design, and developing a holistic view of the customer.

Skills and experience: 

Essential 

• At least 4 years experience in a data role.
• A keen interest in problem solving and critical thinking. 
• Strong communication and collaboration skills, both verbally and in writing. 
• Ability to consume and understand new information quickly and effectively. 
• Self-motivated and proactive learner. 
• Experience in SQL, BigQuery SQL, SAS, or other relevant programming languages.
• Proficient in Excel.
• Experience in data visualisation and data storytelling. 

Desirable

• Experience in visualisation tools such as Looker.
• Experience with insurance or financial products or Customer Data.

Role responsibilities: 

• Communicate effectively with stakeholders within UK Holistic and across Admiral’s UK products to gather requirements and understand their data needs. 
• Collect and analyse data from various sources to facilitate stakeholder requests. 
• Create dashboards and 1^st-class reports to visualise and communicate data findings and trends. 
• Gain an understanding of Admiral’s UK customers, products, and customer journeys.
• Contribute to a culture of continuous improvement through giving and receiving feedback.
• Collaborate with team members to share knowledge and upskill.
• Build relationships with stakeholders and senior management to understand business needs, and make recommendations on how to best facilitate their outcomes.

What we offer you: 

• A friendly, supportive and diverse team that values your input and feedback.
• A role that is challenging and rewarding, with opportunities to grow your data skills and career. 
• A culture that encourages collaboration and creativity. 
• A role that promotes flexible working. 

Interview process

There will be a task and an interview. 

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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