XFN Product Manager

We’re looking for a XFN Product Manager to join our team at Veygo! 

At Veygo, our flexible insurance products enable drivers to get the trusted cover they need with minimal effort. In the past 18 months we have continuously innovated to offer highly competitive & specialised temporary and subscription insurance offerings to learners, newly qualified and experienced drivers. Our ambitions in 2025 and beyond are not slowing down: alongside evolving our existing propositions and platforms we are also seeking to explore new legs of growth for the business – and excitingly our team is growing as a result.

As a scale-up, Veygo is continuously evolving to ensure we are always focussed on the most valuable things for our customers, with our cross-functional teams regularly adapting to prioritise key elements of our strategy. In 2024, a team that began the year building our new driver telematics offering ended the year shaping a brand-new learner driver proposition, and our Product Managers are well-versed in changing focus to respond to business and customer priorities where it makes sense.

Role scope

We are seeking an experienced, versatile & customer-centric Product Manager to lead one of our cross-functional teams, initially focussed on our web purchasing journeys. Reporting into the Head of Product, you will collaborate with your engineering and product design team mates to identify & remove points of friction for customers from the complex process of buying insurance by prioritising solutions that remove frustration, confusion, or unnecessary effort from our journeys.

For this role, the successful candidate will have a strong background in customer-centric purchasing journeys, or related, conversion-focussed funnels, with a solid understanding of the e-commerce landscape: including market trends, consumer behaviour, analytics and technology innovations.

Your team’s impact will be measured in quote > sale conversion rate growth and an increase in Average Written Premium (average order value), as well as customer sentiment and intent to recommend Veygo, so a data-guided approach to Product Development is key, alongside a passion for creating excellent customer experiences. You will work alongside other cross functional teams responsible for some of our key propositions -and our app platform - so an ability to collaborate effectively with your Product & Design community will be essential to succeed in this role.

As the year progresses and in-line with quarterly planning cycles, yours / your team may be asked to work on a different business objective: such as finding ways to retain more Veygo subscribers, improving & automating our claims processes, or even an entirely new growth area in a new market.   As such, a successful candidate will need to be comfortable with change, and adaptable to working in new product areas.

Excitingly, working within a small product team, the candidate will be able to directly influence their direction of travel: by providing insight to shape our business priorities, and working with their line manager and leadership to determine where they should focus to drive both business and personal growth

Ultimately, we value driven, lateral-thinking Product Managers who deliver impact quickly. These individuals will consistently demonstrate a curious mind-set and take a customer-first approach to problem solving

Responsibilities

• Incorporate data, continuous customer research, and market analysis to inform Product strategy and roadmaps, with an initial focus on our eCommerce / quote > sale purchasing funnels
• Drive and advocate a continuous improvement culture e.g. define and analyse metrics that inform the success of team performance. Identify and track key performance metrics.
• Collaborate strongly with Commercial & Customer service leads to strike the balance between customer and business success in your roadmaps, and to ensure your team works on the most valuable things first
• Leverage a strong commercial mindset to apply decision making in the context of key metrics and objectives
• Engage with our Growth team to plan and prioritise collaboratively, considering how our journeys adapt and evolve to better serve specific customer cohorts and prioritised segments
• Collaborate closely with our app team to better align customer experiences cross-platform
• Share priorities, plans, in-flight work and outcomes of experiments regularly in a range of forums, including Steering sessions and Commercial Trading meetings

Minimum Qualifications/Experience

• Degree or equivalent
• 5-10 years’ experience in a similar role

Preferred Qualifications/Experience  

• Very familiar with reporting & insight tools, such as GA4, Tableau, Amplitude
• Experience defining a vision and strategy for a product which connects to the business strategy and your team’s targeted outcomes
• Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
• Comfortable using a range of discovery techniques to identify and prioritise solving customer problems, needs and pain points to drive business value (customers, sales, revenue, customer lifetime value)
• Confident engaging leadership on strategy & plans, and shaping product strategy with their input and guidance
• A background in - or working knowledge of - insurance is advantageous but not required

Please note: This is a hybrid role, working in our Cardiff office once per week.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

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