We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.
At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In our Pet Operations department, the customer will always be at the heart of everything we do.
With the recent acquisition of MoreThan Pet insurance this is driving the exponential growth in both terms of policy book and staffing.
We are looking for people to join the team in a role that promises plenty of variety. You will be trained to be multi-skilled taking Sales, Customer Services and Renewals calls for both brands.
The ability to connect with customers over their loved pets and show both excitement and empathy with customers is a must. Being resilient, adaptable and open to change is essential. There will be ongoing development within business as we will test, learn, and change quickly.
Full and extensive training is provided, so you won’t need specific pet insurance experience, but it would be a bonus. All we ask is that you’re up for the challenge and have a growth mindset to learn all about Pet Insurance and put it into practice – being a motivated, adaptable, and confident individual is key.
Main Duties:
- Answering in-bound calls.
- Making outbound calls to support our customers when required.
- Ensuring customers receive first-class service whilst retaining business.
- Following scripts and processes to remain compliant.
- Amending quotes and policies as required.
- Accepting new business.
- Working towards KPI’s and targets.
- Ensuring all work is dealt with accurately and in a timely manner.
- Updating policies and leaving concise notes.
- Keeping customers updated where necessary.
- Suggesting positive solutions within the customer journey.
- Emailing customers where required.
Requirements:
- Experience within sales and negotiating is desirable.
- Excellent communication skills.
- Someone who is willing to play an active role in the development by offering new ideas.
- Someone who is adaptable, flexible and develop.
- Ability to have a willingness to learn and takes on constructive feedback.
- A genuine interest and care for pets and our customers.
- A team player, who is also capable of working independently.
Location
This is a hybid role and you will be required to work from our Cardiff office once a week. The first 5 weeks of the role will be office based in order to carry out the training with an element of hybrid working being introduced.
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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