Key Account Manager

Admiral Money are looking for a Key Account Manager to join on a permanent basis!

Admiral Money has a plan to enhance, simplify and drive innovation through the Motor Finance industry, we are putting together a first-class team to take our ambitious proposition and strategy to market. 

We are currently seeking an enthusiastic and detail oriented Key Account Manager to join our team in the secured car finance industry in the UK. The role involves managing a portfolio of internal accounts, facilitating seamless communication between internal teams and clients, and ensuring exceptional customer service. The successful candidate will play a crucial role in maintaining and enhancing our client relationships while contributing to the growth of our business.

Key Duties and Responsibilities

1. Account Management:

• Serve as the primary point of contact for assigned accounts, fostering strong and lasting relationships.
• Collaborate with clients to ensure a deep understanding of their car finance goals and to provide ongoing support.

2. Client Communication:

• Maintain regular communication with clients through various channels, including phone calls, emails, and virtual meetings.
• Address inquiries, resolve issues, and proactively provide updates on account status and relevant industry information.

3. Coordinating Internal Efforts:

• Act as a liaison between clients and internal departments, ensuring clear communication and the seamless execution of client requests.
• Collaborate with cross-functional teams, including sales, underwriting, and customer service, to deliver timely and accurate solutions to clients.

4. Problem Solving:

• Analyze client challenges and provide effective problem-solving strategies that align with company policies and industry best practices.
• Escalate complex issues to appropriate departments and follow up on resolutions to ensure client satisfaction.

5. Client Retention and Growth:

• Identify opportunities to expand the scope of services provided to clients, presenting appropriate solutions and upsell opportunities.
• Proactively monitor account health and engage in initiatives to enhance client retention and loyalty.

Personal Attributes

• Excellent sales skills and ability to deliver results.
• Great communicator, with a charismatic vision for all things motor.
• Strong stakeholder management skills.
• Challenge the status quo.
• Analytical mindset.
• Ability to learn and develop in yourself.

Desired Experience

• Familiar with B2B distribution channels.
• Preferable experience within the Motor Finance industry.
• Sound analytical skillset.
• Experience/good knowledge of:
  • Sales methodology
  • Changing landscape of the regulatory environment
  • Digital innovation
  • Electrification of the UK Car Park

Please note: this is a hybrid role and will require working onsite in our Cardiff office once-twice a week. 

Salary, Benefits And Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

#LI-Money #IMD1